Expert Program Business Manager - Jiminy Cricket - Public Sector

Lumen Technologies; Washington (District of Columbia); On-site; USD 145,000 - 194,000; Full time

Job summary

Lumen Technologies in Washington DC area seeks an Expert Program Business Manager for Public Sector to drive PMO activities, governance, and SDLC alignment. You will translate business needs into structured workflows, dashboards, and reports to enable timely decisions and successful project outcomes.

This role demands strong stakeholder management and adherence to Agile and Waterfall methodologies. The position is full-time, on-site at customer site in the DC metropolitan area, with 40 hours

Qualifications

• Experience tracking and updating status of program deliverables.
• Ability to maintain a library of PMO documents and templates.
• Experience with process analysis, mapping and reporting across programs.

Responsibilities

• Track, monitor, and provide status updates on program and project deliverables to ensure timelines and commitments are met.
• Apply established processes to ensure data accuracy, currency, validity, and relevance across PMO artifacts and reporting.
• Maintain a centralized library of PMO documents and develop standardized templates for both technical and management use.
• Support project, program, and portfolio-level activities including process analysis, mapping, optimization, reporting, market research, and internal communications.
• Translate business processes into actionable workflows, dashboards, and reporting tools to enhance visibility and decision-making.
• Update and maintain organizational IT lifecycle documentation supporting Agile methodologies.

Skills

PMO tracking

Documentation

Stakeholder engagement

Process analysis

Dashboards

Education

High School Diploma/GED

Associate's Degree

Bachelor's Degree

Master's Degree

PhD

Tools

Agile

Waterfall

SDLC

Job description

Expert Program Business Manager - Jiminy Cricket - Public Sector

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

Supports Program Management Office (PMO) functions by tracking deliverables, maintaining documentation, supporting business process analysis, and ensuring alignment with IT lifecycle and Software Development Life Cycle (SDLC) standards. Interactions involve client negotiations and interfacing with senior management. Decision making and domain knowledge may have a critical impact on overall project implementation. May supervise others.

Location and Schedule
Customer site in the Washington DC Metropolitan area
This is a full-time position, 40 hours per week Monday through Friday

The Main Responsibilities

• Track, monitor, and provide status updates on program and project deliverables to ensure timelines and commitments are met.
• Apply established processes to ensure data accuracy, currency, validity, and relevance across PMO artifacts and reporting.
• Maintain a centralized library of PMO documents and develop standardized templates for both technical and management use.
• Support project, program, and portfolio-level activities including process analysis, mapping, optimization, reporting, market research, and internal communications.
• Translate business processes into actionable workflows, dashboards, and reporting tools to enhance visibility and decision-making.
• Update and maintain organizational IT lifecycle documentation supporting Agile methodologies.
• Define, develop, and maintain engineering (SDLC) artifacts, architecture standards, and governance processes. Provide oversight for Enterprise SDLC reviews, including change management activities.

What We Look For in a Candidate

Clearance Level TS/SCI with polygraph

Education

• High School Diploma/GED and 12 years of relevant experience within the last 15 years OR
• Associate's Degree and 10 years of relevant experience within the last 15 years OR
• Bachelor's Degree and 8 years of relevant experience within the last 15 years OR
• Master's Degree and 6 years of relevant experience within the last 15 years OR
• PhD and 4 years of relevant experience within the last 15 years

Experience

• Experience with tracking, monitoring and updating status of program deliverables
• Experience with application of processes to ensure data currency, validity, and relevance
• Experience maintaining library of PMO documents, build a repository of project templates for both technical and management to support the Project Managers
• Experience supporting project, program and portfolio-level business process analysis, mapping, improvements, reporting, market research and internal outreach and communications
• Experience translating business processes into workflows and dashboards
• Experience updating and keeping current organizational IT lifecycle documentation and supporting materials pertaining to both Waterfall and Agile software development methodologies - engage in defining, developing and keeping current engineering (SDLC) and architecture artifacts and standard; providing oversight of Enterprise SDLC reviews, including change management to ensure compliance with standards and required guidance

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$145,456 - $193,940 in these states: WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case‑by‑case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our ApplicantPrivacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Nearest Major Market: Washington DC

Job Segment: Cloud, Program Manager, Market Research, Business Manager, Business Process, Technology, Management, Marketing