Expert, Product Advisor - Payer Encounters Submissions

LE1000 Veradigm LLC; Raleigh (NC); On-site; USD 92,972 - 129,231; Full time

Job summary

LE1000 Veradigm LLC is seeking an Expert Product Advisor to serve as a strategic subject matter expert in payer encounters submissions. The role focuses on driving product value realization and strengthening client relationships while ensuring alignment with strategic goals.

Candidates should possess 5–7 years’ experience in encounter submissions, have a strategic mindset, and demonstrate strong collaboration and communication skills. The position offers a competitive compensation package, with travel requirements of up to 5%.

Qualifications

• 5–7 years’ experience with encounter submissions and claims data.
• Proven ability to translate technical product knowledge into business value.
• Experience engaging directly with enterprise clients and executive stakeholders.

Responsibilities

• Lead projects to drive product adoption and client satisfaction.
• Analyze client feedback and market trends for opportunities.
• Track product utilization and performance metrics.

Skills

Encounter submissions knowledge

Risk adjustment understanding

Collaboration skills

Strategic mindset

Communication skills

Education

Bachelor’s Degree or equivalent experience

Job description

Expert Product Advisor – Payer Encounters Submission

Partners closely with highly complex and strategic payer/health plan customers to serve as a strategic subject matter expert (SME) for Encounters Submissions, driving product value realization, strengthening client partnerships, and advancing alignment with clients’ strategic goals.

The role works collaboratively with Client Success, Strategic Account Management, Product, Development and other cross‑functional teams to identify opportunities to maximize product adoption, client satisfaction, and value delivery. It plays a key role in translating client needs around encounter submission workflows, claims integration, risk adjustment, and CMS regulatory requirements into actionable product insights, supporting retention and growth efforts by ensuring Veradigm solutions deliver measurable business outcomes.

Responsibilities

• Lead projects with Strategic Account Managers, Client Success Managers, and product teams to drive product adoption, client satisfaction, and value delivery.
• Serve as a trusted advisor and product SME to strategic clients, connecting solution capabilities—including encounter submission workflows—with client objectives, performance goals, and quality outcomes.
• Analyze client feedback, market trends, and product performance data to identify patterns, gaps, and opportunities for innovation or optimization.
• Lead initiatives with Product Management and Development to guide product roadmap, usability improvements, and future enhancements based on real‑world client needs.
• Support strategic client discussions, executive business reviews, and renewal planning by providing product expertise and thought leadership.
• Track product utilization and performance metrics to proactively identify risks to adoption or satisfaction, leading internal teams to develop resolution and improvement plans.
• Participate in release planning and reviews to ensure client impact and communication strategies are well understood and managed.
• Develop and maintain clear, value‑driven documentation and best practices to help internal teams articulate and deliver consistent messaging on solution capabilities and impact.
• Act as a liaison between client‑facing teams and product stakeholders, ensuring client perspectives—especially those tied to encounter submissions—are incorporated into strategic planning and operational decisions.
• Stay current on industry, regulatory, and technology trends impacting clients, including CMS guidelines and evolving encounter reporting requirements.

Qualifications

• Bachelor’s Degree or equivalent technical/business experience.
• 5–7 years’ experience with encounter submissions and claims data.
• Solid understanding of risk adjustment and CMS regulatory guidelines.
• Deep understanding of payer solutions, client workflows, and healthcare market dynamics.
• Proven ability to translate technical product knowledge into strategic business value.
• Strong collaboration and communication skills with the ability to influence across functions.
• Experience engaging directly with enterprise clients and executive stakeholders.
• Strategic mindset with a focus on outcomes, retention, and continuous improvement.

Additional Information

Travel: up to 5% may be required.

Visa sponsorship is not offered for this position.

Applicants for North American based positions must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Compensation range: $92,972–$129,231.