Expert Coach II

Teladoc Health; New York (NY); On-site; USD 103,155,000 - 111,751,000; Full time

Benefits offered by this job

Performance bonus

PTO and leave

Paid sick leave

Caregiver leave

Job summary

Teladoc Health is transforming how people access and experience healthcare. This Expert Coach role provides 1:1 and group diabetes coaching to empower self-management and improve health outcomes within member programs.

Certified Diabetes Care and Education Specialist (CDCES) credentials and ADCES 7 DSME/T knowledge are essential. Minimum 3 years in healthcare, bachelor’s degree, and strong motivational interviewing skills are required.

Qualifications

• Bachelor’s degree required.
• CDCES certification required and maintained.
• 75 CEUs in 5 years to maintain CDCES.
• Applies ADCES 7 DSME/T to practice.
• 3+ years in healthcare field.
• Empowers members to self-manage chronic conditions.
• Enthusiastic and energetic in member interactions.
• Coaching aligned with Motivational Interviewing.

Responsibilities

• Empowers members to self-manage chronic condition.
• Assess needs, barriers, and motivation to educate/coach.
• Coaching aligned with Motivational Interviewing approach.
• Attend mandated trainings and meetings as required.
• Follow scheduling to meet coaching utilization and needs.
• Participate in process improvements with a solution mindset.
• Mentor less experienced coaches and provide feedback.
• Assist with content development (handouts, videos, etc.).
• Stay updated on clinical best practices in coaching.
• Lead diabetes education sessions using ADCES 7 framework.
• Facilitate live diabetes-focused group learning events.
• Spend up to 30% of time on liaison or cross-functional work.

Skills

Coaching

Motivational Interviewing

Diabetes education

Patient education

Education

Bachelor’s degree

CDCES certification

75 CEUs in 5 years

Job description

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary Of Position

Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, we are partnering with over a thousand clients to serve hundreds of thousands (soon millions!) of people living with chronic conditions every day. Teladoc Health offers a whole person virtual care platform that empowers all people everywhere to live their healthiest lives by transforming the healthcare experience, from acute and primary care to chronic care, mental health, and specialty care. Our team of data scientists aggregate and interpret substantial amounts of health data and information to create actionable, personalized, and timely health signals for our members. This approach delivers better clinical and financial outcomes while creating a different and better healthcare experience for people everywhere.

The Expert Coach is responsible for providing support for whole person 1:1 coaching. The purpose of coaching and education provided is to drive behavior changes that positively impact clinical outcomes and overall health status within the member’s program and beyond, to foster and develop positive relationships with members, and to provide an excellent member experience.

Responsibilities

• Empowers members to be able to effectively self-manage their own chronic condition.
• Assess and identify individual member’s needs such as skills, knowledge, barriers, and motivation to appropriately educate/coach in such a way that drives behavior changes which positively impacts clinical outcomes and overall health status.
• Coaching approach is congruent with Motivational Interviewing for a member centered approach.
• Attend mandated meetings and complete trainings online and/or in person when required.
• Follow scheduling best practices to meet appropriate coaching utilization and meet member needs.
• Actively participates in process improvement with a positive attitude and solution-focused mindset.
• Provides support to other coaches who have less experience by way of formal or informal mentoring, offering feedback and answering questions.
• Support content development (including but not limited to education handouts, videos, podcasts, and client facing presentations) as requested.
• Stay updated on clinical best practices for whole-person coaching; shares clinical expertise/knowledge across team and company as needed.
• If coaching specifically in the Diabetes Management (DM) product:
• Utilize CDCES knowledge to autonomously provide 1:1 diabetes education and coaching sessions based on the ADCES 7 Self-Care Behaviors, including other clinically relevant and evidence-based recommendations.
• Stay up to date on clinical best practices for diabetes management.
• Facilitate live diabetes focused Learning Events for group coaching as needed.
• May have up to 30% of time allocated to liaison, project, or cross-functional responsibilities as needed by the business and approved by direct manager/lead.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Qualifications Required For Position

• Minimum of a bachelor’s degree
• Must possess and maintain certification as a Certified Diabetes Care and Education Specialist (CDCES). Assumes responsibility for professional development and continuing education to maintain knowledge, skills, and professional certification.
• Up to date with the required 75 CEU’s in 5 years to maintain CDCES certification.
• Effectively applies evidence-based principles to enhance coaching practice.
• Seeks out and reviews research findings in application to practice.
• Ability to interpret and incorporate the ADCES 7 DSME/T education modelinto practice specifically focusing on behaviors essential for improving health and quality of life of the member with diabetes.
• Possess a strong background knowledge behind the science and latest treatment options for managing diabetes.
• Has at least 3 years of professional experience in the healthcare field.
• Provides quality member education and coaching.
• Empowers members to be able to effectively self-manage their own chronic condition.
• Able to assess and identify individual member’s needs such as skills, knowledge, barriers, and motivation to appropriately educate/coach to drive behavior changes that positively impact clinical outcomes and overall health status.
• Conveys enthusiasm and positive energy during member interactions.
• Coaching approach is congruent with Motivational Interviewing for a member centered approach.

Also Desirable

• Advanced degree in health-related (Behavior, Nutrition, Exercise) field
• Bilingual Spanish/English
• National Board Certified Health & Wellness Coach (NBC-HWC) certification

The base salary range for this position is $36/hr-$39/hr. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2025. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

During your first year of service, you will accrue 5.84 hours of PTO for each bi-weekly pay period. In addition, you will receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.
• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.
• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.
• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.
• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.
• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.