Experienced Travel Consultant

American Express Global Business Travel; Richmond (VA); Remote; USD 39,000 - 73,000; Full time

Benefits offered by this job

Health benefits

Job summary

Amex GBT is seeking a Travel Consultant to support corporate clients from a remote team. You will advise on, arrange, and optimize domestic and international travel for individuals and groups using Sabre GDS, while ensuring policy compliance and data privacy.

We value proactive service, attention to detail, and collaboration. This 24x7 role offers flexible shifts across day, afternoon, night, and weekends. The US salary range is provided.

Qualifications

• Passion for client service with proactive travel needs.
• Minimum of 3 years corporate travel experience.
• GDS Sabre expertise and professional communication.
• Attention to detail and data privacy awareness.
• Knowledge of the business travel industry and partners.

Responsibilities

• Advise and arrange travel for corporate customers (individuals and groups).
• Analyze options and anticipate traveler needs to upsell services.
• Arrange domestic and international travel for air, rail, and hotels.
• Use Sabre GDS to book and modify reservations.
• Ensure compliance with travel policies and provider rules.
• Provide courteous service and handle special requests.
• Collaborate with team to coach and improve service levels.

Skills

Corporate travel experience

Sabre

Customer service

Professional communication

Attention to detail

Data privacy

Tools

Sabre GDS

Job description

United States

Canada

Full time

J-83137

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

What You’ll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)

• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services

• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations

• Use Global Distribution Systems (GDS) - Sabre

• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements

• Use positive telephone service techniques and act on special customer requests

• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Passion for excellence in client service, including proactive anticipation of needs

• A minimum of 3 years’ corporate travel experience

• Native GDS expertise -Sabre

• Professional communication (written and verbal)

• Attention to detail

• Act with integrity, and look after personal traveler information

• Possess a strong understanding of the travel industry (background in business travel)

• Resolving customer issues quickly and independently / with supplier

• Teamwork and openness to feedback

Hours of operation are 24 x 7 . Looking for someone to be flexible and open to work - day, afternoon and night shifts including weekends.

Location

United States

The US national base salary range for this position is from

$39,200.00 - $72,800.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://experience100.ehr.com/LinkClick.aspx?fileticket=CjACTXO3wMk%3d&portalid=66)

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;