Experienced Tech Trainee

Safelite Group; Findlay (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Safelite Group seeks Auto Glass Technicians in the United States to repair, replace, and recalibrate vehicle glass at shops or mobile sites. The role involves working with advanced technology and delivering safety, quality, and exceptional customer service.

Positions may be Technician, Senior Technician, or Master Technician based on experience; coaching and mentoring may be included. Applicants should have a high school diploma and automotive service aptitude; physical requirements apply and

Qualifications

• High school diploma or GED preferred.
• 1+ year of vehicle glass installation/repair experience for Technician level.
• 3+ years for Senior Technician; 5+ years for Master Technician.
• Ability to lift up to 50 pounds and stand for extended periods.
• Good English reading/writing and communication skills.

Responsibilities

• Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop.
• Recalibrate automotive safety systems and perform diagnostic testing.
• Operate Safelite tools and technologies (True Seal, Ezi-Wire, GTS, MRM).
• Safely operate company and customer vehicles.
• Communicate with customers in person, by text, and by phone; promote Safelite services.
• Senior/Master technicians coach and mentor others.
• Performs other duties as assigned; comply with policies and standards.

Skills

Customer service

Problem-solving

Communication

Safety awareness

Team mentoring interest

Education

High school diploma or GED

Tools

True Seal

Ezi-Wire

Glass Table System (GTS)

MRM technology

Job description

Does this position interest you? We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview

If you are an experienced Auto Glass Technician, you already know your skills are in demand. As the industry leader and part of Belron®, the world leader in vehicle glass repair, replacement, and recalibration, Safelite is investing in advanced technology, career growth, and technician development. Whether you currently work for a national competitor, regional glass provider, dealership, collision center, or independent shop, we would love to talk with you.

Already working in Auto Glass?

If you are successful where you are but open to career growth, advanced technology, leadership opportunities, or a different long-term career path, we welcome a conversation.

You bring the skills—we'll match you to the right level and set you up to succeed. This position may be filled at the Technician, Senior Technician, or Master Technician level based on experience, qualifications, technical capabilities, and certifications. Senior and Master Technician positions may include coaching, mentoring, and technical leadership responsibilities.

What you will do

• Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service. Clean customer vehicles after every job.
• Recalibrating automotive safety systems, including trouble-shooting and completing diagnostic testing.
• Proficiently operate Safelite’s tools and technologies, including: True Seal®, Ezi-Wire™, Glass Table System (GTS), chemicals (as required bv the “Safelite Way of Fitting”, work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with all scheduled customers in-person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers.
• Senior and Master Technician levels will serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring activities.
• Performs other duties as assigned
• Complies with all policies and standards

Education Qualifications

• High School High School Diploma GED/Equivalent Preferred Preferred

Experience Qualifications

• Technician: Typically 1+ years of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
• Senior Technician: Typically 3+ years of vehicle glass experience with demonstrated technical proficiency, quality performance, and independent operation.
• Master Technician: Typically 5+ years of vehicle glass experience with advanced technical expertise and demonstrated mentoring, coaching, or training capability.

Skills and Abilities

• Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds
• Ability to stand for extended periods, work in tight spaces, bend and twist body
• Ability to use a variety of hand tools and power tools safely and effectively
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in-cab vehicle safety camera / video surveillance technology
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
• Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting”
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs
• Proficiency in using computerized diagnostic tools to complete recalibrations and trouble-shoot issues
• Problem-solving and ability to trouble-shoot issues, independently and collaboratively
• Ability to read, write and interpret the English language and technical directions
• Ability to communicate orally (via phone) and written (via computer or other electronic means)
• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)
• Preferred:
• Passion for craftsmanship and quality work
• Interest in emerging vehicle technology and ADAS systems
• Desire to continue growing within the trade
• Interest in mentoring others (Senior and Master levels)

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.