Experienced Tax Preparer

Jackson Hewitt - 2073; Lebanon (Lebanon County); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Training & development

Employee discounts

Flexible schedule

Job summary

Jackson Hewitt is seeking a Seasonal Experienced Tax Preparer to guide clients through tax forms, multi-year and multi-state returns, and provide IRS audit support. You will conduct face-to-face interviews and support e-filing, delivering accurate, timely returns in a busy retail setting.

You’ll help grow the business by improving client retention and offering additional services, while ensuring payment processing and team collaboration. A strong tax background and customer focus are essential.

Qualifications

• 2+ seasons of previous tax experience.
• Experience completing individual, trust, and/or partnership returns.
• Passion for providing extraordinary customer service.
• Excellent communication and interpersonal skills.
• Successful completion of the Jackson Hewitt Tax Knowledge Assessment.
• Experience working in a fast-paced environment.
• Strong attention to detail and accuracy.
• Bachelor’s degree in accounting or related field preferred.
• Field Instructor, Remote Support, or Call Center certification a plus.
• Tax planning and audit support experience preferred.
• Bachelor’s degree in accounting or related field a plus.

Responsibilities

• As a Seasonal Experienced Tax Preparer, you will provide expert guidance, explain, prepare, and complete accurate tax forms for clients, including multiyear, multistate, and year-end tax forms.
• Provide clients with IRS audit support and assist with E-filing and providing prints for client review.
• Conduct face-to-face tax interviews with clients.
• Generate business growth, increase client retention, and offer additional products and services.
• Answer client calls via our national call center routing system.
• Answer tax related questions and provide future tax planning to clients.
• Process client payments and ensure timely deposits.
• Support office priorities through teamwork and collaboration.
• Mentor and support teammates, and act as a lead when needed.

Skills

Customer service

Communication skills

Attention to detail

Tax preparation

Mentoring

Fast-paced

Education

Bachelor's degree in accounting or related field

CPA or Enrolled Agent license (bonus)

Job description

Benefits:

• Training & development
• Employee discounts
• Flexible schedule

Your Purpose:

At Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don’t receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.

Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.

Flexible Schedules Available:

• Day shift
• Night shift
• Weekends
• Weekdays
• Full-time or Part-time

Are you:

• Looking to learn a new career and break into the tax industry?
• Someone who has gaps in their work history or is looking to boost their skills and resume?
• Someone who has been out of the workforce over the last year while at home with family?
• New to the workforce or with limited experience/education, but a willingness to learn?
• Retired and want to continue to make an impact?
• Someone without a college diploma? No problem!
• A Veteran or military personnel transitioning from the service?
• Part of a military family that moves often with deployments?
• A recent college graduate or current college student?
• A stay-at-home parent who needs a flexible work schedule?
• A gig worker or looking to add a second income?
• Bilingual? Bilingual candidates are highly encouraged to apply!

What you’ll do here:

As a Seasonal Experienced Tax Preparer, you will be responsible for providing expert guidance, explaining, preparing, and completing accurate tax-related forms for clients, including multiyear, multistate, and year-end tax forms. You will also provide clients with IRS audit support. Complete E-filing, provide printed copies of returns for clients to review, sign and e-file these forms to IRS and state agencies.

• Conduct face-to-face tax interviews with clients.
• Generate business growth, increase client retention, and offer additional products and services.
• Answer client calls via our national call center routing system.
• Answer tax related questions and provide future tax planning to clients in a timely fashion.
• Collection and processing of clients’ payments while ensuring timely deposits.
• Marketing and business generation efforts.
• Support office priorities through teamwork and collaboration.
• Mentor and support teammates, providing guidance and in some cases acting as a lead.
• This position has access to and regularly works with information of a sensitive, highly confidential nature which requires a working knowledge of the business.

Skills you’ll bring for success:

• 2+ seasons of previous tax experience
• Experience completing individual, trust, &/or partnership tax returns
• Passion for providing extraordinary customer service
• Excellent communication and interpersonal skills
• Successful completion of the Jackson Hewitt Tax Knowledge Assessment
• Experience working in a fast-paced environment
• Strong attention to detail and accuracy
• Bachelor’s degree in accounting or related field preferred
• Field Instructor, Remote Support, or Call Center certification a plus
• Tax planning and audit support experience preferred
• Bachelor’s degree in accounting or related field a plus
• CPA or Enrolled Agent license is a bonus
• PTIN Certification: Yes