Experienced Software Engineer (Hybrid)

Principal International; Charlotte, Northern (NC, KY); Hybrid; USD 94,000 - 127,000; Full time

Job summary

Principal Custody Solutions seeks a Workflow Software Engineer to design, build, and support BPM workflows and automation solutions. You will partner with stakeholders to gather requirements and lead design sessions, ensuring high-quality integrations and reliable delivery.

The role focuses on improving quality and efficiency while collaborating across delivery and partner teams; in-office with hybrid options, located in the United States.

Qualifications

• Associate or bachelor's degree + 3+ years experience or equivalent.
• 2+ years hands-on experience in IBM BPM / IBM BAW.
• Strong planning, organizational, problem-solving, analytical, decision-making and communication skills.

Responsibilities

• Partner with stakeholders to gather requirements and lead workflow design sessions.
• Design, build, and test BPM workflows and automation end-to-end.
• Collaborate with teams to ensure high-quality integrations and reliable solutions.
• Monitor BPM platforms, including performance tuning, upgrades, and defect resolution.
• Diagnose and resolve workflow or system issues with ongoing technical support.
• Create and maintain documentation for workflows, configurations, and standards.

Skills

IBM BPM / IBM BAW

Database & API integration

Analytical thinking

Communication skills

Education

Associate or Bachelor's degree in Computer Science / STEM

Tools

ServiceNow FSO & CSM

Job description

What You'll Do

The Principal Custody Solutions (PCS) Workflow team is hiring a Workflow Software Engineer to join their team! This role builds and supports automation solutions, integrating with databases and APIs, and collaborates closely with delivery and partner teams with a focus on driving measurable improvements in quality and operational efficiency.

• Partner with business stakeholders to gather requirements and lead process and workflow design sessions
• Design, build, and test BPM workflows and automation solutions end to end
• Collaborate with the workflow team and other technical teams to ensure high-quality integrations and reliable solutions
• Monitor and maintain BPM platforms, including performance tuning, upgrades, and defect resolution
• Diagnose and resolve workflow or system issues while providing ongoing technical support
• Create and maintain documentation for workflows, processes, configurations, and standards

Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years.

Who You Are

We are looking for someone with:

• Associate or bachelor's degree (preference in a computer science, technology, engineering or math-related field or equivalent experience) and 3+ years' work experience or equivalent experience
• 2+ years of Hands‑on experience in IBM BPM / IBM Business Automation Workflow (BAW) is required.
• Excellent planning, organizational, problem‑solving, analytical, decision‑making and communication skills
• Proficiency with database applications, knowledge of web programming languages, mainframe systems, and/or distributed systems

Skills That Will Help You Stand Out

• Experience with ServiceNow Financial Services Operations and Customer Service Management (ServiceNow FSO and CSM) including FSO core data models, secure extensions, and CSM case management
• Familiarity with Advanced Work Assignment design and tuning, customer engagement, document and content integrations, and Performance Analytics reporting

Salary Range Information

Salary ranges below reflect targeted base salaries. Non‑sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range (Non‑Exempt expressed as hourly; Exempt expressed as yearly)

$94000 - $127000 / year

Time Off Program

Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short‑term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.

Pension Eligible

Yes

Work Environments

This role offers in‑office, hybrid (blending at least three office days in a typical workweek). You’ll work with your leader to figure out which option may align best based on several factors.

Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1‑OPT, F1‑CPT, H‑1B, TN, L‑1, J‑1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers and Green Card for Employment‑Based Immigrants

Investment Code of Ethics

For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

While our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the unique experiences, backgrounds, and talents of our employees – individually and all of us together. Explore our core values, benefits and why we’re an exceptional place to grow your career.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window

We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.

Original Posting Date

8/20/2026

Most Recently Posted Date

8/20/2026

Principal uses artificial intelligence tools to assist in reviewing and evaluating job applications, fraud prevention, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Workforce (U.S.) Privacy Notice for more details on our practices and your data privacy rights.