Experienced Service Technician

Vortex Doors; Wilmington (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Uniform provided

Annual boot allowance

Job summary

Vortex Doors in Wilmington, NC seeks an Experienced Commercial Door Technician to install, repair, and maintain commercial and industrial doors and related hardware. The role requires strong mechanical aptitude, safety awareness, and 4+ years in the door industry.

Training and advancement opportunities accompany a fast-paced field environment. You will diagnose issues, configure access control systems, and communicate repair options to customers while keeping precise service records.

Qualifications

• 4+ years’ experience in the commercial door service industry.
• AAADM certification a plus.
• Knowledge of door types, brands and hardware.
• Excellent mechanical and technical skills.
• Physically able to lift 50 lbs. or more and work with ladders.

Responsibilities

• Install, troubleshoot, and repair commercial doors, docks and related hardware.
• Diagnose door issues (springs, hinges, locks, electrical components) and perform repairs.
• Configure door hardware including locks, handles, closers, low-voltage and access control.
• Ensure compliance with safety and building codes.
• Provide customer service by explaining repairs and offering solutions.
• Maintain records of visits, repairs and installations; prepare reports as required.
• Perform quality checks to meet company standards.

Skills

Door experience

Mechanical aptitude

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Power tools

Job description

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Experienced Commercial Door Technician to join our company. We are considering applicants with at least 4+ years of door industry experience!

As a Experienced Commercial Door Technician at Vortex Doors, you will play a crucial role in installing, repairing, and maintaining various types of doors, docks, and related hardware, ensuring they function efficiently and safely. Your attention to detail, problem-solving abilities, strong mechanical aptitude, and commitment to quality workmanship will be essential in meeting our customers' needs. We offer a great variety and complexity of service calls to customer sites while being safe and efficient out in the field.

Key Responsibilities

• Install, troubleshoot, and repair a variety of commercial doors, docks, and related hardware using appropriate tools and equipment.
• Diagnose and conduct routine repair door-related issues, such as broken springs, hinges, locks, and electrical components. If you have a desire to learn welding we can train!
• Install and configure door hardware, such as locks, handles, closers, low-voltage, and access control systems.
• Ensure that all installed doors meet safety and building code regulations and standards.
• Provide excellent customer service by addressing customer inquiries, explaining repair processes, and offering solutions to door-related problems.
• Maintain accurate records of service visits, repairs, and installations, and provide reports as required.
• Diagnose, identify, and resolve technical issues with doors efficiently. Communicate with customers offering cost-effective solutions.
• Perform quality checks on installations and repairs to ensure they meet the company’s unsurpassed quality standards.

Great Reasons To Work At Vortex

• Industry-best training in our state-of-the-art training facility learning Commercial and Retail door openings, hardware, storefront glazing, and automatic doors.
• Room for growth and opportunity with multiple levels of career advancement to excel and grow in your career.
• Continued learning classes on Manual operated doors and dock equipment training for Industrial openings and options for industry certifications.
• Training on Hollow metal door, frame, and hardware.
• Strong Safety Culture.
• Positive Work Environment.
• Recognitions and Rewards.
• Comprehensive Pay, health benefits, 401K match, 8 company paid holidays, and Vacation/Sick program.
• Company provided uniform, tools, and an annual boot allowance.
• Use of Company provided vehicle to conduct customer service visits.

Requirements

• High school diploma or equivalent.
• 4+ years’ experience in the commercial door service industry.
• AAADM certified a plus.
• Knowledge of various door types, brands, and hardware.Excellent mechanical and technical skills.
• Physically able to move items weighing 50 lbs. or higher.
• Physical ability to continuously lift and bend, climb ladders up to 20’ in height, work on knees for extended periods of time and proficient operating power tools.
• Possess interpersonal skills to relate to customers and solve issues.
• Excellent communication skills to collaborate with others under any type of condition.
• Excellent problem-solving and troubleshooting skills.
• Ability to relay information in a fast-paced environment.
• Ability to be persuasive with customers when necessary.
• Attention to detail and a commitment to quality workmanship.
• Reliable and Self Motivated
• Ability to use hand and power tools effectively.
• Proficiency in performing mathematical calculations involving fractions and reading a tape measure accurately for precise measurements and installations.
• Knowledge of safety regulations and adherence to safety protocols.
• Knowledge of computers.

Work Conditions

• Full-time shifts are available between Vortex business hours of 7:00 AM - 5:30 PM, Monday through Friday and must be able to work some overtime and on-call hours.
• Continuous on-going training provided as you continue to grow with Vortex.
• The job environment is fast paced and results oriented.
• Be able to drive a company vehicle and possess a valid driver license.
• Must pass Drug test, Background check and Motor Vehicle check

You Should Be Proficient In

• Electrical Repair
• Door Installation
• Automotive Locksmith
• Electrical Systems & Diagnostics (Heavy Equipment)
• Access Control Systems
• Equipment Installation