Experienced Service Technician

Torrey Holistics; Charlotte (NC); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Company provided vehicle

Health benefits

401K match

8 company paid holidays

Vacation/Sick program

Uniform and tools provided

Annual boot allowance

Job summary

Vortex Doors is seeking an Experienced Commercial Door Technician to install, repair, and maintain various types of doors, docks, and related hardware at customer sites across the region. You will diagnose issues, provide cost-effective solutions, and ensure safety and code compliance in every service call.

Strong mechanical aptitude, attention to detail, and excellent customer communication are essential. Training is provided and a company vehicle is available for field work.

Qualifications

• 4+ years in commercial door service industry.
• Welding certification a plus.
• Knowledge of door and dock hardware.

Responsibilities

• Install, troubleshoot, and repair commercial sectional doors, dock levelers, and related hardware.
• Weld dock levelers during installation.
• Diagnose and repair door issues such as springs, hinges, locks, and electrical components.
• Perform quality checks to ensure safety standards are met.
• Maintain accurate records of service visits and installations.

Skills

Mechanical aptitude

Problem-solving

Customer communication

Safety compliance

Driving license

Tools

Hand tools

Power tools

Welding tools

Tape measure

Job description

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Experienced Commercial Door Technician to join our company. We are considering applicants with at least4+ years of Commercial Sectional Door and Dock experience!As aExperienced Commercial Sectional Door and Dock Technicianat Vortex Doors, you will play a crucial role in installing, repairing, and maintaining various types of doors, docks, and related hardware, ensuring they function efficiently and safely. Your attention to detail, problem-solving abilities, strong mechanical aptitude, and commitment to quality workmanship will be essential in meeting our customers' needs. We offer a great variety and complexity of service calls to customer sites while being safe and efficient out in the field.Key Responsibilities:Install, troubleshoot, and repair a variety of Commercial Sectional doors, dock Levelers, and related hardware using appropriate tools and equipment.Welding new dock levelers upon installationDiagnose and conduct routine repair door-related issues, such as broken springs, hinges, locks, and electrical components.Some Pedestrian door repair may be required. If you have a desire to learn we will train!Ensure that all installed doors meet safety and building code regulations and standards.Provide excellent customer service by addressing customer inquiries, explaining repair processes, and offering solutions to door-related problems.Maintain accurate records of service visits, repairs, and installations, and provide reports as required.Diagnose, identify, and resolve technical issues with doors efficiently. Communicate with customers offering cost-effective solutions.Perform quality checks on installations and repairs to ensure they meet the company’s unsurpassed quality standards.Great Reasons to Work at Vortex:Industry-best training in our state-of-the-art training facility learning Commercial and Retail door openings, hardware, storefront glazing, and automatic doors.Room for growth and opportunity with multiple levels of career advancement to excel and grow in your career.Continued learning classes on Manual operated doors and dock equipment training for Industrial openings and options for industry certifications.Training on Hollow metal door, frame, and hardware.Strong Safety Culture.Positive Work Environment.Recognitions and Rewards.Comprehensive Pay, health benefits, 401K match, 8 company paid holidays, and Vacation/Sick program.Company provided uniform, tools, and an annual boot allowance.Use of Company provided vehicle to conduct customer service visits.- Excellent mechanical and technical skills.HIRING BONUS! UP TO $8,000 WITH 4+ years of Industrial Warehouse Door and Dock experience requiredPhysically able to move items weighing 50 lbs. or higher.Physical ability to continuously lift and bend, climb ladders up to 20’ in height, work on knees for extended periods of time and proficient operating power tools.Possess interpersonal skills to relate to customers and solve issues.Excellent communication skills to collaborate with others under any type of condition.Excellent problem-solving and troubleshooting skills.Ability to relay information in a fast-paced environment.Ability to be persuasive with customers when necessary.Attention to detail and a commitment to quality workmanship.Reliable and Self MotivatedHigh school diploma or equivalent.2 - 4+ years’ experience in the commercial door service industry.Welding Certification a PlusKnowledge of various door and dock types, brands, and hardware.Ability to use hand and power tools effectively.Proficiency in performing mathematical calculations involving fractions and reading a tape measure accurately for precise measurements and installations.Knowledge of safety regulations and adherence to safety protocols.Work Conditions:Full-time shifts are available between Vortex business hours of 7:00 AM - 5:30 PM, Monday through Friday and must be able to work some overtime and on-call hours.Continuous on-going training provided as you continue to grow with Vortex.The job environment is fast paced and results oriented.Be able to drive a company vehicle and possess a valid driver license.Must pass Drug test, Background check and Motor Vehicle checkYou should be proficient in:Electrical RepairAutomotive LocksmithElectrical Systems & Diagnostics (Heavy Equipment)Access Control SystemsEquipment Installation