Experienced Field Service Technician – Security Systems

Socket.dev; Kalamazoo (MI); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

401(k) match

Paid holidays

Paid time off

Phone reimbursement

Tuition reimbursement

Job summary

Knight Watch, Inc. is seeking an Experienced Service Technician for Kalamazoo, MI to service access control, video surveillance, and fire alarm systems. You will troubleshoot issues, educate customers, and deliver high-quality support in a fast-paced security integration environment.

Join a growth‑minded team that values accountability, training, and helping customers operate safely and efficiently across commercial facilities.

Qualifications

• Hands-on experience servicing access control, video surveillance, fire alarm, and other low‑voltage systems.
• Ability to read blueprints, electrical drawings, device layouts, and service documentation.
• Experience performing customer-facing service calls and communicating clearly with customers and teammates.

Responsibilities

• Troubleshoot, service, and support access control systems, video surveillance, fire alarms, and other low‑voltage tech.
• Diagnose field issues, identify root causes, and apply effective solutions to reduce downtime.
• Perform customer-facing service calls with professionalism and clear communication.

Skills

Troubleshooting

Customer service

Communication

Independence

Teamwork

Attention to detail

Mechanical aptitude

Education

NICET certification

Tools

Microsoft Office

Mobile service tools

Ticketing systems

Job description

Knight Watch, Inc. is seeking an Experienced Service Technician for Kalamazoo, MI to service access control, video surveillance, and fire alarm systems. You will troubleshoot issues, educate customers, and deliver high-quality support in a fast-paced security integration environment.

Join a growth‑minded team that values accountability, training, and helping customers operate safely and efficiently across commercial facilities.