Experienced Commercial Door Technician

Vortex Doors; Wilmington (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

State-of-the-art training

Career growth

Certification opportunities

Strong safety culture

Competitive pay

Health benefits

401K match

Company vehicle

Boot allowance

Uniform provided

Job summary

Vortex Doors in Wilmington, NC seeks an Experienced Commercial Door Technician to install, troubleshoot, and repair commercial doors, docks, and hardware. Minimum 3+ years in the door industry required; AAADM certification a plus.

You will diagnose issues, install locks, closers, access control, and ensure compliance with safety codes. Role emphasizes accurate record-keeping, excellent customer communication, and on-site problem solving.

Qualifications

• 3+ years in the commercial door service industry.
• Knowledge of various door types, brands, and hardware.
• Ability to use hand and power tools effectively.
• Proficiency in taking measurements with a tape measure.
• Safety regulations knowledge and adherence to safety protocols.
• Excellent mechanical and technical skills.
• Physically able to move items weighing 50 lbs. or higher.
• Valid driver license.

Responsibilities

• Install, troubleshoot, and repair a variety of commercial doors, docks, and related hardware using appropriate tools and equipment.
• Diagnose and conduct routine repair door-related issues, such as broken springs, hinges, locks, and electrical components.
• Install and configure door hardware, such as locks, handles, closers, low-voltage, and access control systems.
• Ensure that all installed doors meet safety and building code regulations and standards.
• Provide excellent customer service by addressing customer inquiries, explaining repair processes, and offering solutions to door-related problems.
• Maintain accurate records of service visits, repairs, and installations, and provide reports as required.
• AAADM certification a plus
• Diagnose, identify, and resolve technical issues with doors efficiently. Communicate with customers offering cost-effective solutions.
• Perform quality checks on installations and repairs to ensure they meet the company’s unsurpassed quality standards.

Job description

Vortex Doors, America’s highest quality and most customer‑centric commercial and industrial door repair company, is seeking a motivated Experienced Commercial Door Technician to join our company. We are considering applicants with at least 3+ years of door industry experience!

Key Responsibilities

• Install, troubleshoot, and repair a variety of commercial doors, docks, and related hardware using appropriate tools and equipment.
• Diagnose and conduct routine repair door‑related issues, such as broken springs, hinges, locks, and electrical components. If you have a desire to learn welding we can train!
• Install and configure door hardware, such as locks, handles, closers, low‑voltage, and access control systems.
• Ensure that all installed doors meet safety and building code regulations and standards.
• Provide excellent customer service by addressing customer inquiries, explaining repair processes, and offering solutions to door‑related problems.
• Maintain accurate records of service visits, repairs, and installations, and provide reports as required.
• AAADM certification a plus
• Diagnose, identify, and resolve technical issues with doors efficiently. Communicate with customers offering cost‑effective solutions.
• Perform quality checks on installations and repairs to ensure they meet the company’s unsurpassed quality standards.

Great Reasons To Work At Vortex

• Industry‑best training in our state‑of‑the‑art training facility learning Commercial and Retail door openings, hardware, storefront glazing, and automatic doors.
• Room for growth and opportunity with multiple levels of career advancement to excel and grow in your career.
• Continued learning classes on Manual operated doors and dock equipment training for Industrial openings and options for industry certifications.
• Training on Hollow metal door, frame, and hardware.
• Strong Safety Culture.
• Positive Work Environment.
• Recognitions and Rewards.
• Comprehensive Pay, health benefits, 401K match, 8 company paid holidays, and Vacation/Sick program.
• Company provided uniform, tools, and an annual boot allowance.
• Use of Company provided vehicle to conduct customer service visits.

Requirements

• High school diploma or equivalent.
• 3+ years’ experience in the commercial door service industry.
• Knowledge of various door types, brands, and hardware.
• Ability to use hand and power tools effectively.
• Proficiency in performing mathematical calculations involving fractions and reading a tape measure accurately for precise measurements and installations.
• Knowledge of safety regulations and adherence to safety protocols.
• Knowledge of computers.Excellent mechanical and technical skills.
• Physically able to move items weighing 50 lbs. or higher.
• Physical ability to continuously lift and bend, climb ladders up to 20’ in height, work on knees for extended periods of time and proficient operating power tools.
• Possess interpersonal skills to relate to customers and solve issues.
• Excellent communication skills to collaborate with others under any type of condition.
• Excellent problem‑solving and troubleshooting skills.
• Ability to relay information in a fast‑paced environment.
• Ability to be persuasive with customers when necessary.
• Attention to detail and a commitment to quality workmanship.
• Reliable and Self Motivated

Work Conditions

• Full‑time shifts are available between Vortex business hours of 7:00 AM - 5:30 PM, Monday through Friday and must be able to work some overtime and on‑call hours.
• Continuous on‑going training provided as you continue to grow with Vortex.
• The job environment is fast paced and results oriented.
• Be able to drive a company vehicle and possess a valid driver license.
• Must pass Drug test, Background check and Motor Vehicle check