Experienced Automotive Service Advisor

Hendrick Automotive Group; United States; Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

NO COST Medical and Prescription Plan

Employer-Paid Premium

Competitive Performance-Based Pay

401(k) Retirement Plan with Company M

Paid Time-Off - Vacation and Sick Time

Basic Life Insurance with Supplemental

Dental and Vision Insurance Options

Employee Discounts on Vehicles and**

College Scholarship Program

Clean state-of-the-art facilities

Opportunity for growth and advancement

Descripción de la vacante

Hendrick Automotive Group is seeking a Service Advisor at Darrell Waltrip Honda in Franklin, TN. You will work with customers and technicians to identify required maintenance, advise on services, and present cost estimates for parts and labor.

You will schedule service, ensure accurate records, and uphold dealership standards and CSI performance. Requirements include a high school diploma, >3 years in automotive or customer service, and a valid driver's license.

Formación

• High School Diploma required.
• 3+ years in automotive or customer service.
• Valid Driver’s License and strong interpersonal skills.

Responsabilidades

• Meets dealership sales goals and assists customers with service needs.
• Advises customers on necessary and recommended services.
• Computes cost of parts and labor to restore vehicle as requested.
• Enters itemized estimates and explains them to customers.
• Schedules service appointments and maintains CSI standards.

Conocimientos

Customer service

Interpersonal skills

Organizational skills

Mechanical knowledge

Communication skills

Problem solving

Educación

High School Diploma

Herramientas

Dealership Management System

Microsoft Office

Descripción del empleo

Darrell Waltrip Honda Location: 1430 Murfreesboro Rd, Franklin, Tennessee 37067

What our teammates receive

• NO COST Medical and Prescription Plan Coverage
• Employer-Paid Premium
• Competitive Performance-Based Pay Structure
• 401(k) Retirement Plan with Company Match
• Paid Time-Off - Vacation and Sick Time
• Basic Life Insurance with Supplemental Life Options
• Dental and Vision Insurance Options
• Employee Discounts on Vehicles and Service
• College Scholarship Program
• Clean state-of-the-art facilities
• Opportunity for growth and advancement

What our Service Advisors do

• Meets dealership sales goals.
• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers.
• Responsible for scheduling service to be performed.
• Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education

High School Diploma

Field of Study/Work Experience

Automotive

Desired Work Experience

3+ years

Education/Experience

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Certificates and Licenses

Valid Driver’s License

Computer Skills

• Intermediate skills in Microsoft Office products.
• Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Communication Skills

• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.

Attendance Expectations

• The position requires regular and predictable attendance.
• Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Environment Demands

Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Verbal and Writing Ability

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one‑on‑one and small group situations to customers and other employees.

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values

• Servant Leadership: Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect: Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity: Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Commitment to Customer: Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
• Passion for Winning: Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
• Accountability at All Levels: Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
• Commitment to Continuous Improvement: Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

EEO Statement

Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.

Company Culture & Values

Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers. The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.