Experienced Auto Glass Technician

City Auto Glass, inc.; Omaha (NE); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical plans

Paid time off

Holidays & volunteer days

Tuition reimbursement

Paid training and tools provided

Job summary

Safelite Group, Inc. is seeking Auto Glass Technicians at varying levels (Technician, Senior Technician, or Master Technician) based on experience and certifications. The role emphasizes safety, quality, and top-notch customer service in both shop and mobile environments.

Positions may include coaching and leadership responsibilities, with a clear path from technician to senior and master levels. Compensation varies by level and geographic market, with comprehensive benefits offered.

Qualifications

• High School Diploma or GED preferred.
• Valid state driver’s license required to operate company vehicle.
• Experience as Auto Glass Technician (2+ years preferred).

Responsibilities

• Provide all vehicle glass repair and replacement services with safety and quality focus.
• Recalibrate automotive safety systems and perform diagnostics.
• Operate Safelite tools and technologies per standards.
• Interact with customers in person, by text, and by phone to communicate and upsell Safelite services.
• Mentor and coach junior technicians when applicable.
• Perform other duties as assigned and comply with policies.

Skills

Lifting 50 lbs

Customer service

Safety conscious

Problem solving

Communication (in person, text, phone)

Education

High School Diploma GED/Equivalent

Valid driver’s license

2+ years auto glass experience

Tools

True Seal

Ezi-Wire

Glass Table System (GTS)

MRM technology

Job description

If you are an experienced Auto Glass Technician, you already know your skills are in demand. As the industry leader and part of Belron®, the world leader in vehicle glass repair, replacement, and recalibration, Safelite is investing in advanced technology, career growth, and technician development. Whether you currently work for a national competitor, regional glass provider, dealership, collision center, or independent shop, we would love to talk with you.

Already working in Auto Glass? If you are successful where you are but open to career growth, advanced technology, leadership opportunities, or a different long‑term career path, we welcome a conversation.

A Brief Overview

You bring the skills—we’ll match you to the right level and set you up to succeed. This position may be filled at the Technician, Senior Technician, or Master Technician level based on experience, qualifications, technical capabilities, and certifications.

Senior and Master Technician positions may include coaching, mentoring, and technical leadership responsibilities.

What You Will Do

• Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service. Clean customer vehicles after every job.
• Recalibrating automotive safety systems, including trouble‑shooting and completing diagnostic testing.
• Proficiently operate Safelite’s tools and technologies, including: True Seal®, Ezi‑Wire™, Glass Table System (GTS), chemicals (as required bv the “Safelite Way of Fitting”, work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with all scheduled customers in‑person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers.
• Senior and Master Technician levels will serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring activities.
• Performs other duties as assigned
• Complies with all policies and standards

What You’ll Get

Technician: $24.00 - $26.50/hr

Senior Technician: $26.50 - $29.50/hr

Master Technician: $29.00 - $32.25/hr

• A benefits package valued at more than $10k*. Includes 401(k) plan with company matching, medical plans, paid time off, holidays & volunteer days.
• Program to buy additional PTO or sell unused time up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth, and life offerings at www.safelitebenefits.com.
• Clear career pathway from Technician to Senior Technician to Master Technician, plus opportunities in mentorship, training, and leadership.

Actual compensation is determined based on experience, qualifications, certifications, geographic market, and internal equity.

Education Qualifications

• High School Diploma GED/Equivalent Preferred
• Valid state‑issued driver’s license any other license(s) (as required by federal, state and local laws) to operate a company vehicle. Required
• Proven experience as an Auto Glass Technician (2+ years preferred)

Experience Qualifications

Applicants will be considered for Technician, Senior Technician, or Master Technician placement based on experience, technical capability, certifications, productivity, quality performance, leadership experience, and customer service excellence.

• Technician: Typically 1+ years of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
• Senior Technician: Typically 3+ years of vehicle glass experience with demonstrated technical proficiency, quality performance, and independent operation.
• Master Technician: Typically 5+ years of vehicle glass experience with advanced technical expertise and demonstrated mentoring, coaching, or training capability.

Experience ranges are intended as guidelines and may vary based on qualifications and business needs.

Skills and Abilities

• Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds
• Ability to stand for extended periods, work in tight spaces, bend and twist body
• Ability to use a variety of hand tools and power tools safely and effectively
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in‑cab vehicle safety camera / video surveillance technology
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
• Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting”
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs
• Proficiency in using computerized diagnostic tools to complete recalibrations and trouble‑shoot issues
• Problem‑solving and ability to trouble‑shoot issues, independently and collaboratively
• Ability to read, write and interpret the English language and technical directions
• Ability to communicate orally (via phone) and written (via computer or other electronic means)
• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)

Preferred Attributes

• Passion for craftsmanship and quality work
• Interest in emerging vehicle technology and ADAS systems
• Desire to continue growing within the trade
• Interest in mentoring others (Senior and Master levels)

#LI-MZ2

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

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Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.