Experienced Auto Glass Technician

Safelite; New Bern (NC); Presencial; USD 33.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with company matching

Medical plans

Paid time off

Holidays & volunteer days

Tuition reimbursement

Paid training

Career pathway to Senior/Master

Descripción de la vacante

Safelite Group is seeking Auto Glass Technicians in North Carolina to perform high‑quality glass repair and replacement services in Safelite Shop or Mobile Shops. The role offers growth from Technician to Senior and Master levels, with coaching, mentorship, and leadership opportunities based on experience and certifications.

You'll work with advanced technology, receive paid training, and benefit from a comprehensive package including 401(k) with company match, medical plans, PTO, holidays, and

Formación

• 1+ year in vehicle glass installation, repair, or related automotive service (Technician level).
• 3+ years vehicle glass experience with proficiency and independent operation (Senior Technician).
• 5+ years vehicle glass experience with mentoring capability (Master Technician).

Responsabilidades

• Provide all vehicle glass repair and replacement services in Safelite Shops or Mobile Shops.
• Recalibrate automotive safety systems and perform diagnostic testing.
• Operate Safelite tools and technologies (True Seal, Ezi‑Wire, GTS) and manage related admin systems.
• Interact with customers in person, by text, and by phone to ensure satisfaction.
• Senior/Master levels mentor, coach, and share best practices.

Conocimientos

Vehicle glass installation

Recalibration

Customer service

Diagnostics tools usage

Safety awareness

Problem solving

Physical stamina

Mentoring (Senior/Master)

Educación

High School Diploma or GED

Herramientas

Safelite tools & tech

Descripción del empleo

Does this position interest you? We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview

If you are an experienced Auto Glass Technician, you already know your skills are in demand. As the industry leader and part of Belron® (the world leader in vehicle glass repair, replacement, and recalibration), Safelite is investing in advanced technology, career growth, and technician development. Whether you currently work for a national competitor, regional glass provider, dealership, collision center, or independent shop, we would love to talk with you.

Already working in Auto Glass? If you are successful where you are but open to career growth, advanced technology, leadership opportunities, or a different long‑term career path, we welcome a conversation.

You bring the skills—we'll match you to the right level and set you up to succeed. This position may be filled at the Technician, Senior Technician, or Master Technician level based on experience, qualifications, technical capabilities, and certifications. Senior and Master Technician positions may include coaching, mentoring, and technical leadership responsibilities.

What You'll Get

• Technician: $24.00 - $26.50/hr
• Senior Technician: $26.50 - $29.50/hr
• Master Technician: $29.00 - $32.25/hr

• A benefits package valued at more than $10k* (includes 401(k) plan with company matching, medical plans, paid time off, holidays & volunteer days).
• Program to buy additional PTO or sell unused time up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth, and life offerings at www.safelitebenefits.com.
• Clear career pathway from Technician to Senior Technician to Master Technician, plus opportunities in mentorship, training, and leadership.
• Actual compensation is determined based on experience, qualifications, certifications, geographic market, and internal equity.

What you will do

• Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service. Clean customer vehicles after every job.
• Recalibrating automotive safety systems, including trouble‑shooting and completing diagnostic testing.
• Proficiently operate Safelite’s tools and technologies, including: True Seal®, Ezi‑Wire™, Glass Table System (GTS), chemicals (as required by the “Safelite Way of Fitting”, work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology).
• Safely operate company and customer vehicles throughout the workday.
• Communicate with all scheduled customers in‑person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers.
• Senior and Master Technician levels will serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring activities.
• Performs other duties as assigned
• Complies with all policies and standards

Education Qualifications

• High School High School Diploma GED/Equivalent Preferred Preferred

Experience Qualifications

• Technician: Typically 1+ years of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
  Senior Technician: Typically 3+ years of vehicle glass experience with demonstrated technical proficiency, quality performance, and independent operation.
  Master Technician: Typically 5+ years of vehicle glass experience with advanced technical expertise and demonstrated mentoring, coaching, or training capability.

Skills and Abilities

• Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds
• Ability to stand for extended periods, work in tight spaces, bend and twist body
• Ability to use a variety of hand tools and power tools safely and effectively
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in‑cab vehicle safety camera / video surveillance technology
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
• Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting”
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs
• Proficiency in using computerized diagnostic tools to complete recalibrations and trouble‑shoot issues
• Problem‑solving and ability to trouble‑shoot issues, independently and collaboratively
• Ability to read, write and interpret the English language and technical directions
• Ability to communicate orally (via phone) and written (via computer or other electronic means)
• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)
• Preferred:
• Passion for craftsmanship and quality work
• Interest in emerging vehicle technology and ADAS systems
• Desire to continue growing within the trade
• Interest in mentoring others (Senior and Master levels)

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.