Experienced Auto Glass Installation Technician

Safelite Fulfilment; Richmond (VA); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical plans

Paid time off

Holidays & volunteer days

Tuition reimbursement

Job summary

Safelite is seeking an experienced Auto Glass Technician in the Richmond, VA area to perform glass repair, replacement, and recalibration services with a focus on safety and exceptional customer service. You will work at a Safelite Shop or Mobile Glass Shop, using Safelite’s tools and systems and coordinating with customers throughout the service process.

The role offers advancement pathways from Technician to Senior and Master levels, along with training, tuition assistance, and a comprehensive

Qualifications

• 2+ years proven Auto Glass Technician experience.
• Valid state-issued driver’s license.
• Experience with recalibrating ADAS systems.

Responsibilities

• Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop with safety and customer service as top priorities.
• Recalibrate automotive safety systems and perform diagnostic testing as required.
• Operate Safelite tools and technologies and manage work orders and customer data.

Skills

Customer service

Safety awareness

Diagnostic tools

Communication

Mentoring

Team collaboration

Education

High School Diploma GED/Equivalent Preferred

Tools

True Seal

Ezi-Wire

Glass Table System (GTS)

MRM technology

Job description

Job Description

If you are an experienced Auto Glass Technician, you already know your skills are in demand. As the industry leader and part of Belron®, the world leader in vehicle glass repair, replacement, and recalibration, Safelite is investing in advanced technology, career growth, and technician development. Whether you currently work for a national competitor, regional glass provider, dealership, collision center, or independent shop, we would love to talk with you. Already working in Auto Glass? If you are successful where you are but open to career growth, advanced technology, leadership opportunities, or a different long-term career path, we welcome a conversation.

What You Will Do

• Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service.
• Clean customer vehicles after every job.
• Recalibrating automotive safety systems, including troubleshooting and completing diagnostic testing.
• Proficiently operate Safelite’s tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), chemicals (as required by the “Safelite Way of Fitting”), work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with all scheduled customers in-person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers.
• Senior and Master Technician levels will serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring activities.
• Performs other duties as assigned.
• Complies with all policies and standards.

What You’ll Get

• Technician: $25.25 - $28.00/hr
• Senior Technician: $28.00 - $31.00/hr
• Master Technician: $30.50 - $34.00/hr
• A benefits package valued at more than $10k*.
• Includes 401(k) plan with company matching,
• medical plans,
• paid time off,
• holidays & volunteer days.
• Program to buy additional PTO or sell unused time up-to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you’ll need to be successful.
• View all our health, wealth, and life offerings at www.safelitebenefits.com.

Clear career pathway from Technician to Senior Technician to Master Technician, plus opportunities in mentorship, training, and leadership.

Actual compensation is determined based on experience, qualifications, certifications, geographic market, and internal equity.

Education Qualifications

High School Diploma GED/Equivalent Preferred

Valid state-issued driver’s license any other license(s) (as required by federal, state and local laws) to operate a company vehicle.

Required

Proven experience as an Auto Glass Technician (2+ years preferred)

Experience Qualifications

Applicants will be considered for Technician, Senior Technician, or Master Technician placement based on experience, technical capability, certifications, productivity, quality performance, leadership experience, and customer service excellence.

• Technician: Typically 1+ years of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
• Senior Technician: Typically 3+ years of vehicle glass experience with demonstrated technical proficiency, quality performance, and independent operation.
• Master Technician: Typically 5+ years of vehicle glass experience with advanced technical expertise and demonstrated mentoring, coaching, or training capability.
• Experience ranges are intended as guidelines and may vary based on qualifications and business needs.

Skills and Abilities

• Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds
• Ability to stand for extended periods, work in tight spaces, bend and twist body
• Ability to use a variety of hand tools and power tools safely and effectively
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in-cab vehicle safety camera / video surveillance technology
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
• Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting”
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs
• Proficiency in using computerized diagnostic tools to complete recalibrations and trouble- shoot issues
• Problem-solving and ability to trouble- shoot issues, independently and collaboratively
• Ability to read, write and interpret the English language and technical directions
• Ability to communicate orally (via phone) and written (via computer or other electronic means)
• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)

Preferred Attributes

• Passion for craftsmanship and quality work
• Interest in emerging vehicle technology and ADAS systems
• Desire to continue growing within the trade
• Interest in mentoring others (Senior and Master levels)

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position.

Employees may be required to perform other related duties as assigned to ensure workload coverage.

This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role.

Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements.

Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable

About Company

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services. We’re People Powered: Our people come first. We care about your well‑being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we’re proud of our 88% Net Promoter Score (NPS). We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us - we’ve even recycled 107K+ tons of glass to date. We're diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.

Accessibility: Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process.

Health and Safety

To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates.