Experienced 911 Dispatcher - Emergency Communications

City of Richland; Richland (WA); On-site; USD 43,000 - 58,000; Full time

Job summary

City of Richland is seeking experienced 911 dispatchers to join SECOMM in Richland, WA. The role requires at least two years of experience in a 911 center and strong data-entry and customer service skills. You will dispatch for law enforcement, fire/EMS, and emergency response agencies, handling calls with efficiency and composure.

Training and union-negotiated pay increases apply. Eligible candidates may participate in the background process and must pass typing tests.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience in a fast-paced environment.
• Two years of experience in a 911 center.
• Typing speed of 35 wpm with accuracy.
• Knowledge of Microsoft Office Outlook and Word.

Responsibilities

• Dispatch for law enforcement, fire/EMS and emergency response agencies.
• Process and prioritize emergency calls efficiently.
• Maintain accurate data entry and documentation.

Skills

Two years 911 center experience

Typing 35 wpm

Data-entry accuracy

Customer service

Microsoft Office (Outlook/Word)

Education

High school diploma or equivalent

Tools

Microsoft Office Outlook

Microsoft Word

Job description

City of Richland is seeking experienced 911 dispatchers to join SECOMM in Richland, WA. The role requires at least two years of experience in a 911 center and strong data-entry and customer service skills. You will dispatch for law enforcement, fire/EMS, and emergency response agencies, handling calls with efficiency and composure.

Training and union-negotiated pay increases apply. Eligible candidates may participate in the background process and must pass typing tests.