Experience Transformation Coach - 140842

San Diego Supercomputer Center; San Diego (CA); On-site; USD 114,000 - 160,000; Full time

Job summary

UC San Diego Health is seeking an Experience Transformation Coach to join the Office of Experience Transformation in La Jolla. You will partner with leaders across nursing, medicine, and staff to analyze current practices and design patient experience improvements, using data from NRC, social media, PARS, and iReport to drive action.

The role requires advanced knowledge of organization development, strong facilitation and coaching skills, and the ability to translate insights into actionable

Qualifications

• Nine (9) years of relevant experience or a Bachelor’s Degree in nursing, healthcare, or related field plus five (5) years of experience.
• Advanced knowledge of the organizational development and effectiveness field, theories, models to assess, design and implement customized, strategic organization interventions.
• Demonstrates strong analytical, problem-solving, project planning and implementation skills.
• Experience using Voice of the Customer data and feedback to drive improved processes, including patient satisfaction, complaint data, and social media to create action plans for improving patient experience.
• Highly skilled in facilitation, consulting and relationship building.
• Knowledge of competency-based training design, adult learning, behavior modeling theory and processes, training theory and delivery needs assessment processes, quality management principles and practices, and process improvement.
• Applies strong verbal, written communication and presentation skills.
• Demonstrated experience with the design of improved experience processes, implementing improved processes, and measuring outcomes.
• Possesses strong consulting, relationship building, and strategic thinking skills.
• Demonstrates skill consulting to managers and groups at all levels.
• Ability to coach, facilitate and influence people at all levels.
• Demonstrates ability to learn quickly, reason, synthesize and generalize based on information obtained; sound judgment; ability to draw unbiased conclusions.
• Ability to focus on priorities, strategies, and vision.
• Knowledge of the consulting process to effectively lead engagements from inception to conclusion.
• Ability to persuade through both logic and appeal to positive motivations.
• Superb customer service presence.
• Experience presenting to a variety of audiences (front-line team members through senior leaders).
• Proven experience with Process Improvement and/or design.
• Understands how to interpret and use data to guide improvement.

Skills

Organizational development

Analytical skills

Facilitation

Communication skills

Data analysis

Project planning

Process improvement

Coaching

Leadership collaboration

Strategic thinking

Problem solving

Training design

Verbal & written communication

Presentation skills

Consulting

Audience engagement

Change management

Education

Bachelor’s degree in nursing, healthcare, or related field

Master’s degree or PhD (preferred)

Job description

Payroll Title

ORGANIZATIONAL CNSLT 4

Department

PATIENT EXPERIENCE

Hiring Pay Scale

$113,800 - $160,000 / Year

Worksite

La Jolla

Appointment Type

Career

Appointment Percent

100%

Union

Uncovered

Total Openings

2

Work Schedule

Days, 8-Hour Shifts, Monday-Friday

Extended Deadline

Mon 10/19/2026

#140842 Experience Transformation Coach

UC San Diego values and welcomes people from all backgrounds.

This posting shall remain open until filled.

Description

The selected candidate will serve within The Office of Experience Transformation as a coach on patient experience implementation and design. The Experience Transformation Coach works with team members across the organization including senior leaders, management, nursing and physician leaders, physicians, faculty, and staff to analyze existing practices and identify opportunities (related to patient experience) to design and implement patient experience improvement methodologies, tools, and principles. Operating at the forefront of the Experience Transformation practice, the coach directs needs assessment processes utilizing NRC, Social Media, PARS, and iReport data to drive decisions and priorities. The coach performs complex, high-level data analysis, tracking, reporting, trending, strategy development, planning, and presentation design and delivery and is responsible for the design, development, and presentation of coaching programs and consultative support in order to increase patient satisfaction. The Experience Transformation Coach participates in goal establishment, communication, and assists in the development of action plans and timelines for completion. Along with the Office of Experience Transformation, the coach is responsible for identifying post "Leading the Way" salon offerings, developing content and curriculum, and facilitating team member and leader salons. The coach will perform other consultant-related functions as required.

Minimum Qualifications

• Nine (9) years of relevant experience or a Bachelor’s Degree in nursing, healthcare, or related field plus five (5) years of experience.
• Advanced knowledge of the organizational development and effectiveness field, theories, models to assess, design and implement customized, strategic organization interventions.
• Demonstrates strong analytical, problem-solving, project planning and implementation skills.
• Experience using Voice of the Customer data and feedback to drive improved processes, including patient satisfaction, complaint data, and social media to create action plans for improving patient experience.
• Highly skilled in facilitation, consulting and relationship building.
• Knowledge of competency-based training design, adult learning, behavior modeling theory and processes, training theory and delivery needs assessment processes, quality management principles and practices, and process improvement.
• Applies strong verbal, written communication and presentation skills.
• Demonstrated experience with the design of improved experience processes, implementing improved processes, and measuring outcomes.
• Possesses strong consulting, relationship building, and strategic thinking skills.
• Demonstrates skill consulting to managers and groups at all levels.
• Ability to coach, facilitate and influence people at all levels.
• Demonstrates ability to learn quickly, reason, synthesize and generalize based on information obtained; sound judgment; ability to draw unbiased conclusions.
• Ability to focus on priorities, strategies, and vision.
• Knowledge of the consulting process to effectively lead engagements from inception to conclusion.
• Ability to persuade through both logic and appeal to positive motivations.
• Superb customer service presence.
• Experience presenting to a variety of audiences (front-line team members through senior leaders).
• Proven experience with Process Improvement and/or design.
• Understands how to interpret and use data to guide improvement.

Preferred Qualifications

• Nurse Manager and/or Educator experience in a hospital setting.
• A Master's Degree or PhD.
• Knowledge and experience and/or certification in Lean Six Sigma; Black belt in Lean Six Sigma, change management, or project management.
• Experience with Patient Experience and Employee Engagement.
• Clinical experience.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $111,300 - $211,100 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $53.30 - $101.10

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

Vaccination Policy

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

Life-support Certifications

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health Overview

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Application Guidelines

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

Diversity and Inclusion

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

Equal Opportunity Employer Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Anti-Discrimination Policy

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Smoke and Tobacco Policy

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Drug Screening Policy

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement

• "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:
• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace