Experience Services Coordinator - E. Riverdale, MD

CBRE; Seabrook (MD); On-site; USD 50,000 - 56,000; Full time

Job summary

CBRE seeks a Workplace Experience Coordinator to deliver world-class service to employees and guests in a designated building. You will be the first point of contact, greet visitors, manage passes, and ensure security protocol adherence.

You will coordinate events, workplace services, and communications, while handling inquiries with a professional, service-driven approach and strong attention to detail.

Qualifications

• Applicants must be currently authorized to work in the United States without visa sponsorship.
• HS Diploma or GED or equivalent experience required.
• A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend and interpret instructions, memos and ask clarifying questions.
• Desire to present information to an internal department and/or large groups of employees.
• Comfortable meeting and engaging with new people with a warm demeanor, empathy, and offer help.
• Ample attention to detail with strong verbal and written skills.
• Ability to stand/walk for extended periods and lift up to 40 lbs.
• Working knowledge of Google Docs and Slack; Jira helpful but not required.

Responsibilities

• First point of contact for visitors; greet, issue passes, and follow security protocols.
• Answer the phone professionally; create presentations and speak to groups of various sizes.
• Arrange and confirm recreational, dining, and business activities for requestors.
• Coordinate workplace services: mail, supplies, onboarding, and maintenance requests.
• Acknowledge inquiries or complaints; provide solutions in a customer-service manner.
• Organize on-site events; secure space, set up, and deliver supplies.
• Follow security and emergency procedures; notify relevant parties for safety.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain detailed information and follow manager directions precisely.
• Use existing procedures to solve straightforward problems with limited discretion.

Skills

Front desk

Concierge

Customer service

Hospitality

Verbal communication

Written communication

Mobility

Google Docs

Slack

Jira

Education

HS Diploma or GED

Tools

Google Docs

Slack

Jira

Job description

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.

• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.

• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.

• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.

• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.

• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.

• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.

• Coordinate with vendors who supply services or goods to the workplace.

• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.

• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What you’ll need

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

HS Diploma or GED or equivalent experience required.

• A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.

• Open and flexible work schedules.

• Ability to comprehend and interpret instructions, and memos and ask clarifying questions. Desire to present information to an internal department and/or large groups of employees.

• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.

• Apply a high level of attention to detail as well as strong verbal and written skills.

• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs

• Working knowledge of Google Docs and Slack. Some experience with Jira would be useful but not required.

Why CBRE?

A culture of respect, integrity, service, and excellence crafts our approach to every opportunity

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Coordinator position is $50,000 annually and the maximum salary for the Workplace Experience Coordinator position is $55,500 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Affiantive Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)