Experience Leader: Elevate Pet Parent Experience

PetSmart; West Palm Beach (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart in West Palm Beach, FL, is seeking an Assistant Store Manager Customer Experience to lead a team and deliver outstanding pet-parent experiences. You will drive daily operations, coach associates, and ensure safe, healthy pets while meeting store goals.

You will collaborate with salon, training, hotel and day camp teams to optimize services, manage staffing, and uphold PetSmart standards, with a focus on strong communication and hands-on leadership.

Qualifications

• 3-5 years of retail leadership or experience in a customer-focused environment.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
• Facilitates the associate experience and supports associate development.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
• Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.
• Coordinates staffing coverage for experience activities in pivotal areas of the store.
• Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
• Delegate and validate completion of daily tasks including engagement videos.

Skills

Retail leadership

Customer service

Computer proficiency

Communication skills

Organizational skills

Tools

POS systems

Job description

PetSmart in West Palm Beach, FL, is seeking an Assistant Store Manager Customer Experience to lead a team and deliver outstanding pet-parent experiences. You will drive daily operations, coach associates, and ensure safe, healthy pets while meeting store goals.

You will collaborate with salon, training, hotel and day camp teams to optimize services, manage staffing, and uphold PetSmart standards, with a focus on strong communication and hands-on leadership.