Experience Guide (Front Desk Associate)

The NOW; Los Angeles (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Starting rate $19.00/hour

Commission up to $3/hr

Paid time off

Health benefits eligible

Job summary

The NOW in Los Angeles is seeking an Experience Guide to manage reception and daily operations at our massage boutique. You will greet guests, book appointments, promote memberships, and handle guest inquiries with a focus on excellent service and accuracy.

Responsibilities include front-desk duties, learning The NOW procedures, and maintaining a clean, welcoming environment while supporting a positive, diverse team culture.

Qualifications

• Detail-oriented with ability to multitask in a fast-paced environment.
• Excellent customer service and communication skills; friendly and outgoing.
• Team player with strong computer skills and willingness to assist across operations.

Responsibilities

• Greet guests and provide top-level guest service in-person and over the phone.
• Book appointments, answer questions, and promote memberships and products.
• Open/close boutique per procedures and maintain a clean, stocked work area.
• Operate POS and safeguard guest financial data; manage cash register.

Skills

Customer service

Communication

Team player

Detail-oriented

Multi-tasking

Fast-paced

Friendly

Tools

POS system

Job description

The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today’s fast paced digital society, their goal is to offer high-quality, affordable massage services in an inspired setting. After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With boutiques currently open from coast to coast and several locations on the horizon, The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States

The Experience Guide is responsible for the reception area and overall seamless daily operations of the facility. Includes, but not limited to, the greeting of all guests, performing general housekeeping and inventory tasks, answering phone calls, assisting guests with questions regarding services and products, booking all appointments, promoting membership sales, checking the guest into the computer system, customizing the guest’s massage, and charging for services performed. This position may involve additional duties as necessary to maintain operational efficiency and security.

Duties and Responsibilities:

• Provide top level guest service for all including internal guest service.

• Know and be able to articulate The NOW mission.

• Be on time for your shift.

• Properly open and close boutique each day according to Standard.

• Operating Procedures.

• Accurately book, change and cancel massage appointments via telephone.

• Ensure necessary waivers are signed prior to appointment

• Acknowledge and greet everyone who enters and leaves.

• Provide detailed descriptions of services, enhancements, retail products, appointment cancellation/change policies, memberships, and parking information with any applicable challenges.

• Utilize computers with skill and proficiency and only for business purposes.

• Maintain cash register bank and safeguard guest financial data

• Answer the phone promptly and use the guest’s first name throughout the phone conversation.

• Actively promote services, enhancements, membership, and retail, as well special events, promotions and/or discounts available.

• Maintain eye contact when addressing external and internal guests.

• Handle guests’ questions and concerns professionally and courteously paraphrasing back what has been articulated ensuring top level communication.

• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.

• Maintain a clean, safe, fully stocked and well-organized work and common areas, including sanitizing boutique common areas as needed.

• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.

• Maintain a positive attitude and contribute toward a healthy workplace that is free of bullying, discrimination, harassment, and retaliation.

• Regularly attend, participate in and support training and staff meetings.

• Assist in all areas of operation as requested by management, including additional administrative and cleaning duties as necessary.

• Communicate to management any and all occurrences involving staff or guests that require attention.

Position Requirements:

• Must be detail-oriented and have ability to multi-task.

• Ability to be efficient and productive in a fast-paced environment.

• Must have enthusiasm and possess excellent customer service skills.

• Enjoy working with people and possess a friendly and outgoing personality.

• Excellent communication, listening and computer skills. Must be a team player.

Compensation + Benefits:

• Starting Rate: $19.00/hour

• Commission: Opportunity to earn up to an additional $3/hr in commission

• Paid time off

• Health benefit eligibility for qualified team members

• Annual wellness stipend

• Team member discounts

• Aesthetically-inspiring work environment

• Growth Potential

• A positive and supportive team and company

• An environment where diversity is celebrated

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.