Experience Guide

Minnetrista Museum & Gardens; Muncie (IN); On-site; USD 16,531 - 20,664; Part time

Job summary

A community cultural institution in Muncie, Indiana is seeking a Visitor Services Associate to create positive experiences for all guests. This role involves guiding visitors, providing educational experiences, and demonstrating strong communication and organizational skills. Candidates should possess a high school diploma and ideally have some experience in customer service. Flexibility in the work schedule is required as shifts may include evenings and weekends with responsibilities across an expansive campus.

Qualifications

• 0-1 year of experience in customer service or tourism-related position.
• Familiarity with Excel and databases is a plus.

Responsibilities

• Welcome visitors and guide them to experiences that fit their interest.
• Inform visitors about future programs and events.
• Provide on-site programming including tours and presentations.

Skills

Excellent communication skills

Strong organizational skills

Interpersonal skills

Customer service orientation

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

Microsoft Office Suite

Job description

PURPOSE

Create a positive experience for all guests from the time of their arrival to the time of their departure. Guide visitors to experiences that meet the visitors’ motivation for attending. Serve as a Minnetrista Ambassador through educational experiences and customer service.

QUALIFICATIONS

• Have a high school diploma or equivalent; 0-1 year of experience in customer service or tourism-related position. Bachelor’s degree and/or museum-related experience a plus.
• Demonstrate excellent communication skills and a clear speaking voice; present a professional attitude and appearance, sound interpersonal skills, and good record keeping skills.
• Use strong organizational skills, be able to prioritize multiple projects/tasks and to work with individuals of all ages and backgrounds.
• Possess a working knowledge of Microsoft Office Suite, including familiarity with Word and Outlook; Excel and database experience a plus.

To be successful in this position, an individual must be aligned with Minnetrista’s cultural values and visitor-centric focus. The incumbent ensures effective working relationships by cultivating and maintaining professional credibility with all staff, administration, and volunteers. The individual demonstrates maturity, sound judgment, positive attitude, and works collaboratively with peers and colleagues throughout the organization and community.

KEY RESPONSIBILITIES

• Achieve the organization’s purpose by demonstrating Minnetrista’s vision, values, mission, goals, and strategies daily.
• Help others achieve the organization’s purpose through collaboration and teamwork.
• Carry out job function through completing the following essential duties directly or through subordinate personnel.

JOB DUTIES

• Welcome visitors by engaging them in casual conversation to orient them to the site, identify visitor motivations, and guide them to experiences that fit their interest and purpose.
• Listen to the needs of the visitor and connect them to solutions.
• Inform visitors about future programs and events to sell and cross-sell these experiences to the public.
• Provide on-site programming, including orient and lead school and group tours; give informal and formal presentations to walk-in visitors; and assist in the development of daily visitor experiences.
• Provide support to other programmatic offerings as assigned.
• Participate in visitor services and institutional training opportunities to gain proficiency and to learn information about Minnetrista and the community.
• Perform all other duties required.

WORK ENVIRONMENT

Work schedule flexibility is critical; will need to work some evenings and weekends and be able to move about the entire Minnetrista’s 40-acre campus. Work is both indoors and outdoors in all weather conditions. Travel required between buildings. Must be able to work in an office environment but primarily in other spaces including outdoors. May involve standing on uneven surfaces, natural surfaces, or concrete floors for long periods of time. Must be able to stretch, carry, reach overhead and lift up to 20 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minnetrista values diversity and inclusivity and is an Equal Opportunity Employer.