Experience-First Store Leader

Build-A-Bear; Northern (KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Build-A-Bear in Springfield Mall, Springfield, PA, USA is seeking a Full-Time Store Manager to lead the workshop, drive sales, and ensure an exceptional Guest experience. You will coach Bear Builders and SLs, manage payroll, scheduling, and forecasts, and align with brand standards while maintaining strong team engagement.

The role requires proven management experience, a high school diploma or GED, and familiarity with POS, HRIS, and scheduling tools to optimize operations and guest

Qualifications

• Minimum 2 years of management experience in a customer-centric business.
• High school diploma or GED required.
• Experience using common store technology solutions (POS, scheduling, HRIS, time and attendance).

Responsibilities

• Drive sales and team performance by coaching AWMs, SLs, and Bear Builders, ensuring a Guest experience that reflects the Experience First culture, and managing payroll, forecasting, and scheduling based on business trends to achieve or surpass targets.
• Create weekly schedules and determine associates' daily assignments with the assistance of the Assistant Workshop Manager (AWM); direct their work, including managing break schedules and daily priorities.
• Make hiring and promotion decisions, taking into consideration feedback and recommendations from the AWM regarding applicant selection and staff advancement.
• Lead and inspire your team during scheduled shifts, enforcing and adhering to Build-A-Bear Workshop policies, procedures, and standards; escalate violations to DM/HR as required.
• Ensure merchandising displays and layouts adhere to brand standards and create an inviting store environment.
• Oversee inventory management processes, including receiving, stocking, and inventory counts.
• Build and develop a high-performing team in partnership with the AWM that delivers an exceptional Guest experience.

Skills

Leadership

Customer focus

Coaching

Education

High school diploma or GED

Tools

POS

Scheduling software

HRIS

Time & attendance

Job description

Build-A-Bear in Springfield Mall, Springfield, PA, USA is seeking a Full-Time Store Manager to lead the workshop, drive sales, and ensure an exceptional Guest experience. You will coach Bear Builders and SLs, manage payroll, scheduling, and forecasts, and align with brand standards while maintaining strong team engagement.

The role requires proven management experience, a high school diploma or GED, and familiarity with POS, HRIS, and scheduling tools to optimize operations and guest