Experience Designer Lead

PNC Financial Services Group, Inc.; Pittsburgh (Allegheny County); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) with employer match

Paid time off and holidays

Job summary

PNC Financial Services Group, Inc. in Pittsburgh seeks a Lead Experience Designer for the Private Bank Digital organization.

You will translate complex banking processes into intuitive, accessible experiences, partnering with designers, product managers, and developers to shape product strategy and ensure consistent UX across channels. You will lead user research, prototype at multiple fidelity levels, and advocate for users while aligning with business goals.

Qualifications

• Strong online portfolio showing end-to-end digital design
• Experience with Figma suite and UX/UI for Agile teams
• Financial industry knowledge desired but not required

Responsibilities

• Own the end-to-end experience for an established product
• Define problems, map user flows, and prototype interactions
• Improve design system for consistent UX across touchpoints
• Conduct user interviews, research, and analysis
• Use data to inform design decisions
• Facilitate brainstorming and design sessions internally and externally
• Evolve prototypes from low to high fidelity
• Collaborate with UX research, content and accessibility experts
• Communicate design strategy to stakeholders
• Work with front-end developers and product managers to implement UI

Skills

UX Research

UI Design

Prototyping

Design Systems

Communication

Collaboration

Agile Web Development

Data Visualization

JavaScript

Wireframing

Education

Bachelor's

Tools

Figma

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Lead Experience Designer in PNC’s Private Bank Digital organization, based in Pittsburgh, PA, you’ll create impactful digital solutions that shape product strategy and user experience. Collaborating with designers, agile teams, and product leaders, you’ll ensure every interaction is engaging, consistent, and accessible. We’re looking for someone who is passionate about designing and evolving end-to-end experiences that empower employees and clients throughout the account lifecycle. You’ll lead UX efforts that transform complex account opening and servicing processes into clear, efficient, and trusted experiences that drive better outcomes for both customers and the business.

You’ll work across these human-centered design practices: User experience research and testing, Interaction and user experience design, Visual and communication design, Prototyping.

In this role, you will:

• Apply your UX and UI skills to an established product by owning the end-to-end experience
• Define problems and goals, map user flows, and prototype interactions
• Leverage and improve a design system/component library that aims to deliver consistent UX across a range of user touchpoints
• Conduct user interviews, research, and analysis to understand user needs
• Use quantitative and qualitative data to inform your design decisions
• Facilitate brainstorming and design sessions internally and externally
• Evolve prototypes from low, to mid, to high-fidelity
• Work alongside UX research, UX content and accessibility experts
• Communicate design strategy to teammates, partners and senior stakeholders
• Work closely with front-end developers and product managers to implement UI solutions and ensure the technology fully executes the vision and requirements

We think you could be successful if you:

• Are a natural collaborator and an excellent communicator, able to present design ideas and explain your thought process in a large team environment
• Advocate for users and inspire a culture of design thinking
• Can handle the details for multiple projects and deadlines
• Believe iteration is the best path to improvement and can adapt quickly to change
• Take initiative and act on opportunities for improvement
• Seek to learn from your team

Preferred qualifications: An online portfolio that demonstrates strong experience in creating end-to-end digital solutions through ideation, user research, wireframing, and design iteration. Experience working with the Figma suite of design tools. Experience supporting UX/UI initiatives for Agile development teams. Knowledge and experience in the financial industry is desired but not required.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Transforms complex tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert. Leads and guides the discovery of customer and business needs through contextual inquiries, generative and quantitative research. Uncovers customer latent needs and creates vision to meet those needs. Sets the design direction and strategy. Leads others to execute visual, information, interaction and service design elements of the initiative that meets business and customer needs and delights customers. Communicates the initiative and product to others, including senior management, through user journeys, storyboards, prototypes, wireframes and other materials. Sets the direction for usability of new and existing products, makes adjustments to align with shifting customer expectations. Establish research methods and strategies, conduct studies, and present findings that will inform improvements in the customer experience. Coaches and mentors junior staff; Assists management team in training new staff.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Agile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, Wireframing.

Competencies

Business Analytics, Creativity, Design Thinking, Effective Communications, Graphic Visualization, Group Facilitation, Product Development Life Cycle, Requirements Analysis, Solutions Development, User Experience Design, User Interface Design.

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors.

Certifications

No Required Certification(s).

Licenses

No Required License(s).

Language Assessments

No Required or Preferred Language Assessments.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives

In addition, PNC generally provides the following paid time off, depending on your eligibility:

• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• years of service

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Corporate Culture

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page.