Experience Design Vice President

JPMorganChase; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorganChase is seeking a senior UX/AI designer to shape conversational experiences and end-to-end user journeys across enterprise tools. You will collaborate with AI/ML engineers, product managers, and design teams to deliver intuitive, data-driven interfaces and scalable patterns.

Responsibly mentor junior designers, advocate inclusive design, and drive innovation in multilingual, multimodal interactions across platforms and channels.

Qualifications

• 5+ years in user experience design or AI design.
• Ability to visualize user journeys with storyboards, wireframes, and prototypes.
• Experience designing, prototyping, and deploying AI solutions with NLP.
• Inclusive design, accessibility, and diverse perspectives.
• Knowledge of north star representations to guide decisions.
• Proficiency with Figma and conversational design platforms such as Dialogflow or Bot Framework.

Responsibilities

• Develop and execute design/research strategies aligned with business and user needs.
• Lead design of AI-powered tools and conversational interfaces for Operations Teams.
• Diagram service flows, wireframes, prototypes for conversational journeys and end-to-end design.
• Collaborate with AI/ML engineers and product managers to integrate UX into development.
• Analyze market trends and conversational analytics to inform design decisions.
• Iterate designs based on user and agent feedback to improve experiences.
• Present work to stakeholders and facilitate ideation/workshops with project teams.
• Contribute to design system patterns and conversational UI components.
• Mentor junior designers and promote diversity and innovation in AI design.

Skills

UX Design

AI Design

Wireframes

Prototyping

Storyboarding

Tools

Figma

Dialogflow

Bot Framework

Job description

Job Description

Shape the future of user experience and Conversational AI with strategic design initiatives that blend business needs, user insights, and cutting-edge AI technologies.

Job Responsibilities

• Develop and execute design/research strategies for complex projects ensuring alignment with business objectives and user needs across multiple product areas.
• Lead the design of AI-powered tools and natural language interfaces for Operations Teams, focusing on intuitive, human-centered interactions that drive efficiency and engagement.
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints, including conversational flows and AI-driven user journeys, as you lead end-to-end design initiatives within a specific domain.
• Collaborate with cross-functional teams—including AI/ML engineers and product managers—to integrate user experience and conversational design into the product development process, ensuring seamless, customer-centric, and employee-centric solutions.
• Analyze market trends and leverage data insights, including conversational analytics, to inform design decisions and optimize user and agent experiences across various platforms and channels.
• Operate with an iterative design mindset, gathering and incorporating user and agent feedback to continuously improve the overall experience of our offerings, including AI tools.
• Deliver across concurrent projects and efficiently scale execution of design direction, providing status and transparency to leadership. Collaborate with Product Owners, Business Sponsors, Strategists, Developers, and the design team to entrench a culture of design—and define the end-to-end product and conversational experience.
• Work closely with our Design System to produce and contribute to patterns, including conversational UI components, and to develop and refine our Visual and Conversational Design Language.
• Present your work to a diverse selection of business stakeholders and the broader product and technology organization—and use your expertise in design thinking and AI to plan and facilitate ideation and alignment workshops with project stakeholders.
• Create next-generation experiences, applying expertise in User Experience, Information Architecture, Interaction Design, Data Visualization, and AI to develop compelling experiences for our products.
• Mentor junior designers and foster a culture of diversity, inclusion, and innovation in AI-driven design.

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise in user experience design, AI design, or similar roles.
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, prototypes, and conversational flows at different levels of fidelity.
• Experience designing, prototyping, and deploying AI solutions (e.g., chatbots, virtual assistants) using natural language processing and AI technologies.
• Demonstrated experience in inclusive design, accessibility guidelines, and assistive technologies, with the ability to incorporate diverse perspectives and abilities into both visual and conversational design solutions.
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric and employee-centric decision‑making.
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma) and conversational design platforms (e.g., Dialogflow, Microsoft Bot Framework, or similar).
• Proficiency designing for high-density, data-driven, and conversational experiences.
• Ability to think through user and agent problems, find reasonable solutions, test and evidence in order to explain your rationale to multiple roles, mock them up in detail, and work with engineers to build them.
• Understanding and practice of the different phases of the user research and design process—including validating hypotheses with users, effectively communicating concepts, and creating low/high fidelity prototypes for both visual and conversational interfaces.
• Experience leading new business thinking and strategy through user-centered and conversational design work, with strong facilitation skills and experience employing a variety of techniques to run complex design-led workshops.

Preferred Qualifications, Capabilities, And Skills

• Comfortable with structuring and planning design work in cross-functional and AI/ML contexts.
• Prior experience working in complex business domains or in enterprise environments (financial services or other) working on large-scale transformation programs, including AI tool deployment.
• Ability to understand and articulate how technical constraints and opportunities—including AI/ML capabilities—influence design solutions.
• Familiarity with technology concepts and an understanding of various technical approaches and lifecycles (e.g., agile development methodologies, DevOps practices, frontend development structures, and AI model deployment).
• Understanding of product lifecycles from a UX and conversational AI perspective (e.g., how user and conversational experiences evolve throughout the different stages of a product's lifecycle).
• Knowledge and experience working in Agile a plus.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.