Experience Design & CX Intern – Hybrid

Mercury Marine; Fond du Lac (WI); Hybrid; USD 25,000 - 37,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work environment

Learning opportunities

Job summary

Mercury Marine, headquartered in Fond du Lac, Wisconsin, invites aspiring business, marketing, and customer experience students to join a hands-on internship. You will assist with research, workshop facilitation, communications, content creation, and program support across B2B portals and training initiatives.

This 40-hour-per-week co‑op/internship role runs May through August 2027 in a hybrid workplace, with opportunities to learn experience design, design thinking, and analytics while

Qualifications

• Currently pursuing a Bachelor’s degree in a Business Administration related field.
• Minimum second semester sophomore status with 48 completed credits
• Availability to work full-time (40 or more hours per week) during May through August of 2027.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office Suite.
• Ability to manage multiple tasks and projects while meeting deadlines in a collaborative environment.
• Strong interpersonal skills and ability to work effectively with diverse teams.
• Demonstrated initiative, curiosity, and willingness to learn.

Responsibilities

• Support experience design projects by gathering information, documenting processes, and assisting with project deliverables.
• Participate in design thinking workshops and experiences mapping experiences, including research, ideation, and journey mapping activities.
• Assist in collecting, organizing, and analyzing stakeholder feedback to identify opportunities for experience improvements.
• Support the creation and maintenance of communication materials, presentations, job aids, and project documentation.
• Collaborate with cross-functional teams to support customer, dealer, technician, and employee experience initiatives.
• Help coordinate meetings, workshops, interviews, and stakeholder engagements, including scheduling, note-taking, and action item tracking.
• Conduct research on customer experience best practices, industry trends, and emerging solutions.
• Prepare reports, summaries, and visual representations to communicate project findings and recommendations.
• Support change management and communication activities associated with experience improvement initiatives.
• Perform other related duties and special projects as assigned.

Skills

Communication skills

Multitasking

Team collaboration

Interpersonal skills

Curiosity and willingness to learn

Education

Bachelor’s degree in Business Administration related field

Tools

Microsoft Office Suite

Job description

Mercury Marine, headquartered in Fond du Lac, Wisconsin, invites aspiring business, marketing, and customer experience students to join a hands-on internship. You will assist with research, workshop facilitation, communications, content creation, and program support across B2B portals and training initiatives.

This 40-hour-per-week co‑op/internship role runs May through August 2027 in a hybrid workplace, with opportunities to learn experience design, design thinking, and analytics while