Experience Coordinator

Effortless Travel Solutions; Remote; USD 10,000 - 60,000; Full time

Job summary

A travel coordination company is seeking a Client Experience Coordinator to serve as the primary point of contact for clients. The role emphasizes strong communication and organization skills, ensuring client satisfaction throughout the travel planning process. This fully remote position offers flexible scheduling and opportunities for professional development. Ideal candidates will have previous customer service experience and a comfort with technology. Training is provided, and travel industry experience is not required.

Benefits

Fully remote work environment

Flexible scheduling

Access to training and industry tools

Opportunities for professional development

Travel-related perks and benefits

Qualifications

• Excellent communication skills for effective client interaction.
• Previous customer service or client support experience required.
• Preferred hospitality or travel industry experience.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Provide personalized assistance during travel planning.
• Ensure accurate travel information is shared with clients.

Skills

Excellent communication and interpersonal skills

Previous experience in customer service

Strong attention to detail

Organizational skills

Comfortable using technology

Ability to work independently

Reliable internet connection

Job description

Overview

As a Client Experience Coordinator, you will serve as the primary point of contact for clients, providing consistent, professional support throughout the travel planning and coordination process. This role focuses on communication, organization, and client satisfaction.

Responsibilities

• Client Communication: Respond to client inquiries promptly and professionally, ensuring clear and effective communication
• Client Support: Provide personalized assistance and address concerns during the planning and travel process
• Accurate Information: Ensure all travel-related information shared with clients is current, accurate, and complete
• Follow-Up: Maintain regular follow-up with clients to ensure satisfaction and seamless experiences
• Problem Resolution: Identify and resolve client issues efficiently to support a positive overall experience

What We Offer

• Fully remote work environment
• Flexible scheduling
• Access to training and industry tools
• Opportunities for professional development and skill-building
• Travel-related perks and benefits (details shared during onboarding)
• Supportive and collaborative team culture

Qualifications

• Excellent communication and interpersonal skills
• Previous experience in customer service or client support roles
• Hospitality or travel-related experience preferred
• Strong attention to detail and organizational skills
• Comfortable using technology, online systems, and booking tools
• Ability to work independently and manage time effectively
• Reliable internet connection

Additional Information

This is a remote independent role. Compensation structure and role details will be discussed during the interview process. Training is provided; prior travel industry experience is not required.