Experience Coordinator

Effortless travel solutions ETS; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading travel support company is seeking a Client Experience Coordinator to be the primary contact for clients. This remote role emphasizes client communication, problem resolution, and support throughout the travel planning process. Ideal candidates will have excellent interpersonal skills and experience in client support, though prior travel industry experience is not required. Flexible scheduling and professional development opportunities are offered, fostering a collaborative team culture.

Benefits

Flexible scheduling

Access to training and industry tools

Travel-related perks and benefits

Qualifications

• Previous experience in customer service or client support roles.
• Comfortable using technology, online systems, and booking tools.
• Ability to work independently and manage time effectively.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Provide personalized assistance and address concerns.
• Ensure all travel-related information shared is accurate and complete.

Skills

Excellent communication and interpersonal skills

Previous experience in customer service

Strong attention to detail

Organizational skills

Job description

As a Client Experience Coordinator, you will serve as the primary point of contact for clients, providing consistent, professional support throughout the travel planning and coordination process. This role focuses on communication, organization, and client satisfaction.

Key Responsibilities:

• Client Communication: Respond to client inquiries promptly and professionally, ensuring clear and effective communication
• Client Support: Provide personalized assistance and address concerns during the planning and travel process
• Accurate Information: Ensure all travel-related information shared with clients is current, accurate, and complete
• Follow-Up: Maintain regular follow-up with clients to ensure satisfaction and seamless experiences
• Problem Resolution: Identify and resolve client issues efficiently to support a positive overall experience

What We Offer:

• Fully remote work environment
• Flexible scheduling
• Access to training and industry tools
• Opportunities for professional development and skill-building
• Travel-related perks and benefits (details shared during onboarding)
• Supportive and collaborative team culture

Qualifications:

• Excellent communication and interpersonal skills
• Previous experience in customer service or client support roles
• Hospitality or travel-related experience preferred
• Strong attention to detail and organizational skills
• Comfortable using technology, online systems, and booking tools
• Ability to work independently and manage time effectively
• Reliable internet connection

Additional Information:

This is a remote independent role. Compensation structure and role details will be discussed during the interview process. Training is provided; prior travel industry experience is not required.