Expeditor

Troon; Scottsdale (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare Benefits

401(k) with employer match

Paid time off

Employee meals

Job summary

Troon Country Club in Scottsdale, AZ, seeks a full-time Expeditor to facilitate food service by matching tickets with prepared items and coordinating with kitchen and servers. The ideal candidate is reliable, quick-thinking, and focused on guest satisfaction in a fast-paced golf and hospitality setting.

Responsibilities include ensuring accurate plate presentation, monitoring ticket times, and maintaining food safety standards while supporting front-of-house teams and guests with exceptional

Qualifications

• HS diploma or GED required; ability to multitask effectively.
• Excellent communication and guest service skills.
• Knowledge of POS systems is a plus.

Responsibilities

• Match order tickets with kitchen-prepared items for servers.
• Check plate presentation and item inclusion.
• Monitor food quality and return sub-standard items.
• Track ticket times and escalate delays to Chef.
• Inform service staff of filled or returned orders.
• Follow Food Safe handling procedures at all times.
• Package take-out orders with care and accuracy.
• Keep orders in sequence to aid service flow.
• Maintain stocked stations with fresh garnishes and ingredients.
• Collaborate with culinary and outlet management for quality.
• Support front-of-house and team for flawless service.
• Attend work reliably and on time.
• Perform other duties as required.

Skills

Multitasking

Communication skills

Guest service

English proficiency

POS system knowledge

Education

High school diploma or GED

Tools

POS applications

Job description

Troon Country Club, located in Scottsdale, AZ, is pleased to announce an excellent career opportunity for aFull-Time Expeditor! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part ofTroon, you will contribute to a global leader in golf and community management.

General Purpose:

Facilitates the restaurant food service process by matching order ticket with prepared food items and sides as completed by the kitchen line staff in order to allow servers to receive completed orders and ensure timely delivery of product to restaurant guests.

Essential Duties:

• Matches order ticket with prepared food items and sides once completed by the kitchen line staff.
• Checks presentation of plates for neatness and inclusion of all ordered items.
• Monitors food quality and returns sub-standard items to the kitchen.
• Monitors ticket times and escalates dishes and/or tables to the Chef that are delayed.
• Communicates with service staff to inform them of orders that have been filled or returned.
• Demonstrates Food Safe handling and practices and ensures all food runners and servers are following proper procedures.
• Ensures take-out orders are packaged with great attention and care and includes all necessary accompaniments.
• Keeps orders in sequence to ease service process.
• Keeps work stations well stocked of items and ingredients. Checks and ensures that quality and freshness standards of all garnish, breads, sauces, condiments, etc. is maintained and identified with dates and labels.Incorporates safe work practices in job performance.
• Works with senior culinary and outlet management to deliver outstanding member and guest experiences and maintains a commitment to constant improvement.
• Supports front of house and team in all aspects of flawless food and beverage delivery.
• Regular and reliable attendance.
• Performs other duties as required.

Minimum Requirements:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

Frequently stands, walks, talks and hears. Regularly uses hands. Regularly reaches with hands or arms, tastes or smells. Frequently lifts up to 25 pounds and occasionally lifts up to 50 pounds. Regularly works in extreme heat (non-weather). Occasionally works in wet or humid conditions (non- weather). Noise level is moderate.

Certificates/Licenses:

Must be ServSafe Certified (Food & Alcohol & Food Allergy) or TIPS equivalent.

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of point of sale applications helpful.
• Working culinary terminology helpful.
• Strong ability to multitask.
• Strong communication skills.
• Attention to cleanliness and safety.
• High level of active listening skills and strong guest service skills, which includes the ability to resolve guest issues/complaints with tact and diplomacy.
• Strong multi-tasking, organizational and time management skills.
• Patience and customer-oriented approach.
• Excellent people skills with a friendly attitude.
• Responsible and trustworthy.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Benefits & Other Compensation:

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
• Additional Compensation – Eligibility for Employee Meals

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more atwww.troon.com.