Expedited Solutions Coordinator

RJW Logistics Group; Romeoville (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid holidays

Time off

Retirement savings plan participation

Employee Ownership Program

401(k) matching

Flexible spending account

Health savings account

Paid time off

Sick Days

Job summary

RJW Logistics Group in Romeoville, IL is seeking an Expedited Solutions Coordinator to manage rush and expedited orders, collaborate with internal teams, and act as the client-facing expert for order evaluation and care. You will determine the best fulfillment path and ensure timely communication.

The role requires strong data communication skills, familiarity with logistics software, and the ability to handle high-pressure, time-sensitive shipments.

Qualifications

• 1 year related experience.
• High School education required; college preferred.
• Ability to read, analyze and interpret business materials.
• Ability to communicate effectively with managers, clients and colleagues.

Responsibilities

• Process rush and expedited order requests promptly.
• Manage client-facing communication and coordinate with internal teams.
• Utilize warehouse management and transportation systems per procedures.
• Act as internal SME for client-facing Customer Account Management.
• Collaborate with Order Processing, Retail Consolidation, and Warehouse teams.
• Perform reporting duties and other tasks assigned by the Manager.

Skills

Data communication

Logistics software

Problem solving

Multi-tasking

Attention to detail

Communication skills

Education

High School education

College or some college preferred

Tools

Warehouse Management System

Transportation Management System

Job description

We offer a competitive benefits package that includes health, dental, and vision insurance, life and disability, paid holidays, time off, retirement savings plan participation, and additional employee programs.

Job Description

Compensation:$65k annual salary

Job Purpose:The Expedited Solutions Coordinator will serve as an internal & external point of contact for rush & expedited orders that require handling outside of consolidation operations. This role will also be responsible for processing orders, collaborating with internal process related teams, and serving as the client facing representative during situations requiring expert order evaluation & care. The Expedited Solutions Coordinator will be responsible for reviewing rush and expedited requests to determine the ideal fulfillment path. The position will require strong data communication skills and experience with transportation lead time variables & methods.

Essential Duties and Responsibilities:

• Process rush & expedited order requests in a timely manner.
• Manage client facing communication along with coordinating with internal teams to ensure client expectations are met.
• Utilize defined warehouse management and transportation management system processes & procedures.
• Act as an internal SME for the client facing Customer Account Management team to drive effective and timely resolutions for customer satisfaction.
• Collaborate with Order Processing, Retail Consolidation, and Warehouse teams to execute time sensitive requests.
• Perform other reporting duties and procedural tasks assigned by the Manager of Expedited Logistics.
• Serve as a company resource on critical rush & time sensitive shipments with a strong focus on customer needs and satisfaction.

Additional Responsibilities:

• Excellent verbal and written skills.
• Knowledge and ability to understand data in logistics software.
• Excellent problem solving and resolution skills.
• Ability to work under pressure situations.
• Ability to Multi-task.
• Detail oriented.
• General office management experience.

Qualifications:

• 1 year related experience.

Education and/or Experience Required:

• High School education required.
• College or some college preferred.

Language Skills Sets:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to determine “root cause” of problem and determine corrective action.

Computer Skills:

• To perform this job successfully, an individual must have knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software.

Physical Demands:

• Must be able to occasionally lift and/or move up to 25 pounds.
• Must be able to activate phone systems utilizing keyboards and buttons.
• Must be articulate and comfortable speaking in front of others.
• Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.
• Frequently required to talk, hear, stand, and walk.
• Must be able to work in excess of continuous 8 hours when required.
• Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
• Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
• Must be able to speak and communicate clearly over telephones.
• Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

Empower Your Future with Our Employee Ownership Program

We are thrilled to announce the launch of our Employee Ownership Program—an exciting opportunity designed to empower, motivate, and reward our dedicated team members. At RJW, we believe that our employees are the heartbeat of our success, and we want to share that success with you. Here’s what you can look forward to:

• Ownership Stake: Become a co-owner of the company and take pride in knowing that your hard work directly contributes to your own financial growth and the company's prosperity.
• Financial Rewards: Enjoy the potential for increased earnings through share appreciation.
• Sense of Belonging: Feel a deeper connection and commitment to your work as you become an integral part of the company's journey and success story.
• Community and Collaboration: Join a community of like-minded individuals who are equally invested in the company's mission and vision, fostering a collaborative and supportive work environment.
• Cost: Maybe the best detail about this program is that it cost nothing to you. As long as you are employed with RJW, you will enjoy the benefits of the program. Additionally, shares will be given to you on a yearly basis based on salary.

Our Employee Ownership Program is more than just a benefit—it's a path to building a brighter, more prosperous future together. Join us in taking this exciting step forward and become a valued co-owner of RJW. Together, we can achieve greatness.

Employer Rights:

This job description is intended to provide general information about the Expedited Solutions Coordinator position. The above does not constitute an exhaustive list of the job duties to be performed by an associate holding the position of Expedited Solutions Coordinator, nor are the lists of the physical requirements and environmental conditions exhaustive. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform.

As with all positions, the duties and responsibilities are subject to change at any time as needs arise and at the discretion of the RJW Transport, Inc. The Company has the right to revise this job description at any time.

Employment-At-Will:

It is the Company’s policy that all associates, other than those covered by a written individual employment or labor agreement with the Company that has been authorized in writing by the Company’s Chief Executive Officer or Board of Directors, are not employed for any fixed term and are employed at the will of the Company for an indefinite period. Just as our associate’s, reserve the right to resign their employment at any time for any reason the Company reserves its right to terminate an associate any time for any reason either with or without cause.

Neither this Job Description nor any of its individual terms constitutes commitments between the Company and its associates as to the terms, conditions or duration of employment, nor does it modify the prevailing Employment-At-Will relationship.

• Company MyShare program
• 401(k) matching
• Flexible spending account
• Health savings account
• Paid time off
• Sick Days
• Long-term Disability Insurance
• Short-term Disability Insurance
• Critical Illness Insurance
• Disability Insurance

Pay Range

$65,000.00 - $65,000.00 / year

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to 'Pay Transparency Law'; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

RJW Logistics Group

Employer Privacy Policy

Equal Opportunity Employer RJW Logistics Group is an Equal Opportunity Employer and complies with all applicable state and federal employment laws, including pay transparency requirements in Illinois. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us.

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