Expanded Functions Dental Assistant

Heartland Dental LLC; Osceola (IN); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Free dental for self and dependents

Life and disability insurance

401(K) retirement plan

Health Savings Account

Bonus opportunity

6 paid holidays and PTO

Continuing education provided

Job summary

Heartland Dental LLC is seeking a full-time Expanded Functions Dental Assistant (EFDA) to support offices in South Bend, Osceola, and Elkhart. You will greet patients, handle front-office tasks, and use Dentrix for scheduling and records while supporting multiple providers.

The role emphasizes accuracy, patient service, and collaboration with the team to implement Heartland Dental systems and ensure smooth daily operations.

Qualifications

• Indiana Radiology license and EFDA training required.
• Dentrix or other dental software experience.
• Knowledge of dental terminology and procedures.
• Experience in fast-paced, customer-centric environments.
• Excellent communication and organizational skills.

Responsibilities

• Greet and welcome patients to create a great first impression.
• Manage front office duties: phones, mail, email, and communications with patients and insurers.
• Utilize Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on claims; verify benefits and coverage.
• Post payments and process accounts receivable; review treatment plan fees.
• Partner with providers and team to implement Heartland Dental systems to optimize office potential.

Skills

Communication

Organization

Customer service

Teamwork

Tools

Dentrix

Job description

Expanded Functions Dental Assistant – EFDA – Dental Assistant

Heartland Dental practices in South Bend, Osceola and Elkhart are seeking a full time EFDA!

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Dental Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Benefits:

• Medical, prescription drug and vision insurance
• Free dental services for yourself and dependents, minus lab fees
• Life and disability insurance
• 401(K) retirement plan
• Health Savings Account
• Monthly and quarterly bonus opportunity
• 6 paid holidays annually and PTO starts accruing right away
• Continuing education provided and endless growth opportunities

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in 1,900+ dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the clinical leaders of their practice, retain full clinical autonomy, and establish their own care philosophies. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and patient experiences.

More about the role

• Greet and welcome patients as they enter the officeto create a great first impression of our team
• Managefront office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Minimum Qualifications

• Indiana Radiology License and EFDA training
• Dentrix or other dental software experience
• Working knowledge of dental terminology and procedures
• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting and standing
• Must be able to lift and carry up to 45 pounds at times
• Availability to attend virtual training sessions (or in-person)periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL & TN.

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.