Executive VIP Host

Golden Road Motor Inn DBA Atlantis Casino Resort Spa; Reno (NV); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits (medical, dental, vision, supplemental coverage)

401K retirement savings plan + discretionary match

Education Tuition Reimbursement Program

Paid Vacation Holiday Pay

Weekly Resort Prizes

FREE daily meal

Internal Advancement opportunities

Job summary

Golden Road Motor Inn DBA Atlantis Casino Resort Spa in Reno, Nevada, is seeking a dedicated individual to join the VIP Team. This role requires developing strong relationships with high-value guests to ensure repeat visitation and enhance gaming revenue.

Key responsibilities include managing player accounts, greeting guests, and representing Atlantis at various events. The ideal candidate will possess excellent communication skills and have prior experience in a VIP or casino host role.

Comprehensive benefits include medical, education reimbursement, and a 401K savings plan.

Qualifications

• Minimum of 1 year as a casino host or equivalent VIP experience.
• Ability to maintain the strictest confidence regarding all information.
• Ability to memorize data concerning various programs.

Responsibilities

• Develop relationships with new potential customers.
• Drive increased visitation through focused marketing efforts.
• Maintain accountability for credit accounts.

Skills

Excellent communication skills in English

Proficiency in PC operations including Windows, Word, Excel, and Outlook

Strong interpersonal and telephone skills

Good organizational skills

Ability to resolve guest problems

Ability to maintain composure under all circumstances

Education

Associate’s degree or comparable experience; Bachelor’s Degree preferred

Tools

Advantage system

LMS

Job description

Overview

Come join Team Atlantis! Atlantis Casino Resort Spa in Reno, Nevada offers a role on the VIP Team.

Responsibilities

• Guards the existing gaming potential of assigned player accounts by maintaining active guest relationships that foster repeat visitation and incremental gaming revenue.
• Develop relationships with new potential customers using appropriate recruiting and enrollment procedures.
• Drives increased visitation through focused HostViz telemarketing efforts, marketing events, and direct mail offers.
• Maintains accountability for credit accounts to ensure payment and guest payment terms are clearly executed for the benefit of the guest and the property.
• Represents Atlantis at special events, hosting and seating guests.
• Greets guests upon arrival and hosts player requests throughout their trip.
• Assists in developing invitation lists for special events and in planning events.
• Responsible for incremental player visitation and participating in off-property functions such as dinners, concerts, golf tournaments, etc.
• Keeps informed of competitive promotional levers such as competitor invitations, direct mail offers and key event strategies.
• Issues and makes complimentary decisions based on player worth to ensure loyalty and repeat visitation.
• Conveys terms of programs and explains qualification requirements to prospective gaming customers.
• Works in a supervisory capacity guarding the esteem of VIP staff and Casino Hosts while ensuring the VIP office is operationally effective in the absence of VIP Management.
• Performs other incidental and related duties as required and assigned.

Physical requirements: While performing the duties of this job, the employee may be required to stand, walk, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications

• Nevada Gaming Registration Alcohol Awareness certification.
• Associate’s degree or comparable experience; Bachelor’s Degree preferred.
• Minimum of 1 year as a casino host or equivalent VIP experience.
• Excellent communication skills in English.
• Proficiency in PC operations including Windows, Word, Excel, and Outlook.
• Knowledge of the Advantage system and LMS preferred.
• Good organizational skills; able to handle many projects at one time.
• Ability to maintain composure under all circumstances.
• Ability to maintain the strictest confidence regarding all information concerning Atlantis and its guests.
• Strong interpersonal and telephone skills.
• Ability to memorize data concerning various programs.
• Ability to meet flexible schedules and travel demands.
• Ability to resolve guest problems so that both the guest and casino are pleased with the outcome.
• Must adhere to all appearance standards, including but not limited to no visible tattoos/piercings or unnatural hair colors.

Benefits

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Paid Vacation Holiday Pay
• Weekly Resort Prizes
• FREE daily meal
• Internal Advancement opportunities