Executive Travel Consultant

American Express Global Business Travel; Richmond (VA); Remote; USD 46,000 - 86,000; Full time

Job summary

A leading travel services provider is looking for an Executive Travel Consultant to deliver exceptional travel experiences for corporate clients. Candidates should have in-depth travel booking knowledge, outstanding customer service skills, and at least 5 years of experience. This role allows for work-from-home flexibility and offers a competitive salary range of $46,200 to $85,800 with additional performance bonuses and a comprehensive benefits program.

Benefits

Flexible benefits including health and welfare insurance

Travel perks from major providers

Access to over 20,000 courses for skill development

Support for inclusion and diversity initiatives

Qualifications

• Detailed understanding of fares and ticketing rules for domestic and international travel.
• Passion for Excellence in Customer Service with attention to detail.

Responsibilities

• Act as the point of sale on all Domestic & International travel reservations.
• Provide consultative advice to VIP travelers adhering to travel policy.
• Operate in a multi-channel environment focusing on customer satisfaction.
• Proactively sell additional services for travelers.
• Maintain excellent client relations using positive service techniques.

Skills

In depth knowledge of domestic & international travel booking

High touch Executive customer service

Excellent written and verbal communication skills

Ability to act with integrity

Basic computer navigation skills

Education

5+ years experience as a Corporate Travel Consultant

Tools

Native Sabre proficiency

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Executive Travel Consultant role at Amex GBT delivers an exceptional travel experience for our Corporate Travel customers. By working together as a high performing team, specializing with in depth knowledge, our Travel Consultants provide exceptional traveler care and highest quality of customer service. This is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions using available tools and technology as needed.

The role will form part of a highly skilled small team of Executive Corporate Travel Consultants located virtually from home. If you’re motivated, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this is the perfect role for you!

What You’ll Do on a Typical Day

• Act as the point of sale on all Domestic & International travel reservations, arranging both routine and complex air, rail, ground, and hotel accommodation, utilizing native Sabre
• Provide consultative advice, solutions, and recommendations for our VIP travelers, whilst ensuring adherence to the customers’ travel policy and requirements
• Operate in a multi-channel environment where you are accountable to key performance indicators of success, such as customer satisfaction, key productivity metrics, and driving key partnerships and sale of preferred partners
• Use positive telephone and email service techniques; act on special customer requests and maintain excellent client relations
• Proactively sell additional services for our travelers, e.g., hotel and car
• Express enthusiasm and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines
• Act in accordance with all Amex GBT policies and procedures

What We’re Looking For

• In depth knowledge of domestic & international air, hotel, car, and rail booking practice and policies
• High touch Executive customer service
• 5+ years experience as a Corporate Travel Consultant
• Native Sabre proficiency preferred but not required
• Detailed understanding of fares and ticketing rules for domestic and international travel
• Excellent written and verbal communication skills
• Passion for Excellence in Customer Service with attention to detail
• Ability to act with integrity when handling personal and confidential traveler information
• Basic computer navigation skills with an ability to multitask in multiple computer applications

Candidates should be comfortable working any assigned shift during business hours: Monday-Friday 5:00am-6:00pm Pacific Standard Time. This varies depending on the clients’ hours of operation.

Location

United States

The US national base salary range for this position is from

$46,200.00 - $85,800.00

The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)

#TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/).

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;