Executive Support Service Technician MDX - HSV

Amentum; Huntsville (AL); On-site; USD 85,000 - 92,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) matching

Educational reimbursement

Parental leave

Employee stock purchase plan

Tax-saving options

Disability and life insurance

Pet insurance

Job summary

Amentum is seeking an Executive Support Service Technician to support the Missile Defense Division at Redstone Arsenal, Huntsville. The role requires direct interaction with senior government leadership and high-ranking officers, plus on-call rotation and potential travel.

Day shift with some off-hours work, and up to 10% travel. The successful candidate will deploy, configure, and troubleshoot computer systems and mobile devices, offering remote and onsite support and PKI services while

Qualifications

• Must have 2 years of related experience in business systems, operating systems, servers, or project management of small initiatives, with troubleshooting experience.
• Must have experience working in a customer-facing role.
• Must hold a current DoD 8570.01 IAT Level II certification such as CompTIA Security+ CE or higher.
• Must have an active DoW Secret Security Clearance.

Responsibilities

• Provide support to general customers and senior government leadership, including SES members and high-ranking officers.
• Deploy, configure, and troubleshoot computer systems and mobile devices.
• Provide remote and onsite troubleshooting support for break-fix issues.
• Support mission, test, event, and conference activities.
• Provide escalation and status updates to MDA customers.
• Provide technical support for enterprise projects and PKI support.
• Resolve daily battle rhythm tasks and provide printer support.
• Deploy, configure, and troubleshoot software applications.
• Rotation of on-call support as needed.

Skills

Customer facing

Troubleshooting

Time management

Team mentorship

Job description

Position Title: Executive Support Service Technician

Location: Redstone Arsenal, Huntsville, AL

Relocation Assistance: None available at this time

Remote/Telework: NO - Not available for this position

Clearance Type: DoW Secret

Shift: Day shift – may require off-hours support

Travel Required: Up to 10% of the time

Description of Duties:

The Executive Support Service Technician is part of Amentum’s Missile Defense Division and directly supports the Missile Defense Agency (MDA). The candidate will:

• Provide support to general customers and Senior Executive Service members, General Officers, Flag Officers, Military Officers at the O-5 rank or higher and Federal Civil Servants
• Deploy, configure, and troubleshoot computer systems
• Provide remote and onsite troubleshooting support for break-fix issues
• Provide mission, test, event, and conference support
• Deploy, configure, and troubleshoot mobile devices
• Provide escalation and status updates to MDA customers
• Provide technical support for enterprise projects
• Resolve daily battle rhythm tasks
• Provide printer support
• Deploy, configure, and troubleshoot software applications
• Provide limited PKI support
• Provide a rotation of on-call support

The successful candidate will be able to:

• Communicate written and verbal situational awareness to management and government leadership in a concise professional manner
• Mentor team members to promote technical growth
• Work well under pressure
• Promote a positive work environment
• Be resourceful and creative with solutions
• Display a strong functional knowledge of the position
• Be able to prioritize tasks and continuously improve time management

The position may require off-hours support, some travel may be required

Basic Requirements:

• Must have 2 years of related experience in relevant business systems, operating systems, and servers and/or experience in project management of small initiatives, and troubleshooting
• Must have experience working in a customer-facing role
• Must have a current DoD 8570.01 IAT Level II certification such as CompTIA security+ CE or higher
• Must have an active DoW Secret Security Clearance

Desired Requirements:

• Have 3 years of experience working in a management or leadership role
• Have ITILv3 foundation certification
• Have experience supporting senior executives and military officers at the O-5 rank or higher

Compensation Details:

$85,000 – $92,000

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O’Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.