Executive Support Engineer

Best Buy; Minneapolis (MN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial retirement resources

Well-being support

Job summary

Best Buy in Minneapolis is seeking an Executive Support Engineer to provide white-glove technical support to senior executives and their assistants. This full-time, on-site role operates with a high degree of autonomy, builds executive relationships, and drives incidents to resolution with discretion and urgency.

You will coordinate across teams to secure fast, policy-compliant solutions, mentor others, and maintain calm, professional communication under pressure.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Advanced experience with Microsoft 365 suite and mobile management.
• Experience with ITSM platforms like ServiceNow and incident documentation.

Responsibilities

• Provide end-to-end white-glove technical support to senior executives and assistants.
• Maintain calm, professional communication under pressure while resolving issues.
• Build executive relationships and ensure high availability and responsiveness of services.
• Coordinate with cross-functional teams to secure fast, policy-compliant resolutions.
• Lead improvements in processes and readiness activities to reduce incidents.
• Availability to provide responsive support outside standard hours for urgent incidents.

Skills

Executive support

End-user support

Clear communication

Discretion

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft 365

Teams

Outlook

OneDrive

Mobile management

ServiceNow

Job description

As an Executive Support Engineer, you will provide white-glove technical support to Best Buy senior executives and their executive assistants. This full-time, five-day-a-week in-person role operates with a high degree of autonomy, creates executive relationships, drives incidents to resolution, and strengthens the broader Executive Support team’s availability, responsiveness, and service quality. The role requires sound judgment, discretion, urgency, and the ability to resolve complex technology issues with minimal direction while maintaining a calm, professional experience for executive stakeholders.

This role is on site, which means you would be required to work at a designated Best Buy location.

What you’ll do

• Deliver fast, high-trust technical support to Best Buy senior executives and their executive assistants, owning each issue end-to-end through resolution.
• Provide proactive, white-glove service that anticipates executive needs, reduces friction, and protects productivity during critical business moments.
• Orchestrate hardware, software, accessory, and mobile device fulfillment from the executive catalog(s) with minimal effort required from the executive or executive assistant.
• Coordinate across cross-functional teams to secure fast, policy-compliant resolutions while keeping executives and executive assistants proactively informed.
• Lead service improvements, catalog refreshes, readiness activities, and proactive monitoring that reduce repeat incidents and improve the executive support experience.
• 3+ years of advanced end-user, desktop, or executive support experience spanning hardware, software, mobile devices, and collaboration tools.
• Demonstrated experience delivering white-glove support to senior executives and executive assistants in a large enterprise environment.
• Proven ability to communicate clearly, calmly, and professionally with executives and executive assistants under pressure.
• Proven ability to independently resolve complex, ambiguous, or sensitive technology issues while exercising sound judgment, discretion, and urgency.
• Availability to provide responsive support outside standard business hours for urgent, executive-impacting incidents.

Preferred qualifications

• Bachelor’s degree or equivalent work experience.
• Advanced experience with Microsoft 365, Teams, Outlook, OneDrive and mobile management.
• Experience with ServiceNow or a comparable ITSM platform, including incident documentation, service request fulfillment, and knowledge article contributions.
• Experience supporting executive meetings, travel technology needs, device refreshes, and high-visibility events where reliability and effectiveness are critical.
• Prior mentorship, peer coaching, or team-lead experience that demonstrates the ability to raise service standards across a support team.

What’s in it for you

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Position Type: Full time

Location/Region: Minneapolis, MN (55423)