Executive Sports Host

Praxis Tech; United States; On-site; USD 58,560 - 82,110; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and Disability Insurance

401(k) with company match

Flexible paid time off

Professional development reimbursement

Job summary

Dormont Manufacturing Co is seeking an Executive Sports Host in North Carolina to support players and enhance customer loyalty through various communication channels. You will manage relationships with players and ensure compliance with gaming regulations while contributing to the company's objectives.

The ideal candidate will possess VIP hosting experience, excellent sports betting knowledge, and the ability to work independently. The role offers an annual salary range of $58,560 – $82,110 along with performance-based bonuses.

Qualifications

• 2+ years of VIP hosting experience preferred.
• Excellent knowledge of sports betting required.
• Ability to gain gaming license as a condition of hire.

Responsibilities

• Support campaigns to improve customer experience.
• Provide customer service via phone, email, and texts.
• Assist players with queries and promotions.

Skills

Customer service

Communication skills

Sales-driven

Time-management skills

Analytical skills

Knowledge of sports betting

Tools

Excel

BetScroller

Power BI

Job description

Location

North Carolina

Benefits

• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with company match
• Pre-tax spending accounts including health care FSA and commuter savings
• Flexible paid time off
• Professional development reimbursement and ongoing skills training opportunities
• Employee resource groups
• Swag, ticket giveaways, and more!

About the Role

As an Executive Sports Host, you will provide assistance to our valued players through various communication channels to maintain long-term customer loyalty. With responsibility for a defined segmentation of players, you will be tasked with achieving company objectives through effective telemarketing and customer relations. This will involve assisting players throughout their activity journey, providing a direct point of contact for any service‑related items.

Responsibilities

• Supporting campaigns to help improve customer experience on the site.
• Providing direct customer service through phone, email, and text messages.
• Offering service to players, including but not limited to helping solve problems, answering queries, and supporting ongoing promotions.
• Liaising with different departments to implement solutions to customer issues.
• Having a thorough understanding of existing products, services, and initiatives available on the BetMGM platform.
• Ensuring compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively.
• Fully complying with and upholding company expectations, including policies, procedures, department goals, and business strategy.
• Conducting oneself with the highest level of integrity and honesty.
• In‑person hosting for events, suites, and on‑premise at MGM properties.

Qualifications

• Ability to gain and maintain a gaming license through the proper jurisdictions as a condition of hire and continued employment.
• 2+ years of VIP hosting experience preferred, including but not limited to Sports VIP.
• Hosting experience in a land‑based casino marketing environment.
• Excellent knowledge of sports betting required.
• Sales‑driven, computer literate with an emphasis on Excel, excellent communication skills and telephone etiquette.
• Detail‑oriented with effective time‑management skills and the ability to produce results while working under pressure.
• The ability to work independently, offer top‑tier customer service and identify customer trigger points.
• Analytically curious with the ability to think outside the box to resolve issues quickly and effectively.
• Expertise in back‑end systems such as BetScroller, Trading Dashboard, P‑reports, CSM, Geocomply, Backoffice, and Power BI.

Compensation

The annual salary range for this position is $58,560.00 – $82,110.00. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance‑based bonus plan.

Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration‑related employment authorization sponsorship including H‑1B, O‑1, E‑3, TN, OPT, etc.

Gaming Compliance & Licensing Requirements

As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.

In addition, candidates must comply with and support BetMGM’s responsible gambling policies, procedures, and initiatives.

BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination‑free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.

If you need assistance or accommodation with your application due to a disability, you may contact us at [e-mail].

This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.