Executive Operations & Leadership Engagement DirectorDirector

Salesforce; Chicago (IL); On-site; USD 164,000 - 262,000; Full time

Job summary

Salesforce is seeking a Director, Executive Operations & Leadership Engagement to join the Customer Success COO organization. The role bridges strategic planning and execution, turning open-ended priorities into structured plans, high-visibility forums, and clear leadership narratives.

You will enable leadership to operate with clarity, build an execution framework, and drive cross-functional alignment across matrixed teams, delivering measurable outcomes for the business.

Qualifications

• 10+ years of progressive leadership experience in Executive Operations or related fields.
• Proven track record in setting operational frameworks and managing senior stakeholders.
• Expertise in executive speechwriting and narrative framing.
• Ability to translate ambiguity into structured operational models.
• Strong business acumen across Customer Success operations and financial cycles.

Responsibilities

• Establish operating rhythm, decision frameworks, and executive forums for discipline.
• Partner with CS COO leadership to streamline decision-making and execution.
• Filter operational noise and surface risks to guide teams.
• Own end-to-end communications strategy for leadership alignment.
• Shape agendas and content for executive forums and leadership meetings.
• Direct high-stakes priorities and convert complex challenges into plans.

Skills

Executive leadership

Operational governance

Executive communications

Strategic program management

Speechwriting

Stakeholder management

Business acumen

Education

Bachelor's degree in Business Administration or related field

Master’s degree or MBA preferred

Job description

Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Title

Executive Operations & Leadership Engagement Director

Location

Texas - Austin, Georgia - Atlanta, Illinois-Chicago, Indiana - Indianapolis, Washington - Seattle

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About The Role

We are seeking a Director, Executive Operations & Leadership Engagement to join the Executive Operations team within the Customer Success COO organization. Reporting directly to the Executive Operations Leader, this role serves as a strategic operational and communications partner, combining business planning and executive governance with senior storytelling and messaging strategy.

In this role, you will bridge executive planning and execution by translating open-ended executive priorities into structured operational plans, high-visibility leadership forums, clear business narratives, and priority strategic initiatives. As a key member of the Executive Operations team, you will equip leadership to lead with clarity and impact, build the operational infrastructure that powers our executive engagement framework, define operational and communications standards, and drive cross-functional alignment.

Your Impact - Responsibilities

• Establish and govern the overarching operating rhythm, decision-making frameworks, and executive forums across the organization to drive operational discipline and accountability.
• Partner closely with Customer Success COO leadership and key business partners to streamline decision-making, eliminate organizational friction, and drive to execution.
• Maintain executive focus on critical business decisions by filtering operational noise, surfacing emerging risks early, and guiding partner teams to resolve lower-level issues.
• Own the end-to-end communications strategy and messaging framework for leadership, ensuring tight alignment with broader organizational goals and company values.
• Shape the agenda, narrative structure, messaging flow, and presentation content for major executive forums, leadership summits, offsites, and all teams meetings.
• Direct high-stakes, ad-hoc strategic priorities on behalf of leadership, rapidly converting open-ended, complex challenges into structured execution plans across matrixed teams.

Minimum Qualifications

• Bachelor's degree in Business Administration, Management, Operations Management, or a related field, or equivalent practical experience.
• 10+ years of progressive leadership experience in Executive Operations, Business Operations, Executive Communications, or Strategic Program Management within a global SaaS or technology environment.
• Proven track record of setting operational frameworks, defining executive communications strategies, and managing senior stakeholder relationships across matrixed teams.
• Deep expertise in executive speechwriting, narrative framing, and translating complex operational and business topics into clear, compelling executive presentations.
• Exceptional capability to convert ambiguous business inputs, rapid priority shifts, and open-ended executive requests into structured operational models.
• Strong business acumen across Customer Success operational rhythms, financial management cycles, and employee engagement models.

Preferred Qualifications

• Master’s degree or MBA preferred.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $164,000 - $261,500 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.