Executive Officer 3

State of Iowa - Executive Branch; Des Moines (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Paid time off

Retirement plans (IPERS)

Flexible spending accounts

Life insurance

Employee assistance program

Employee discount programs

Job summary

The Iowa Department of Health and Human Services, Division of Compliance and Administration, is seeking a Business Systems Strategist to bridge business operations and information technology. You will translate needs into requirements, manage IT workflows, and oversee projects to ensure governance and timely delivery.

Ideal candidates communicate clearly, adapt to changing priorities, and guide stakeholders to sound decisions within a fast-paced environment focused on improving system operations

Qualifications

• Bachelor's degree from an accredited four-year college or university.
• Five years of full-time professional-level work in program administration, development, research/evaluation, or management.
• Strong analytical thinking and ability to translate business needs into technical requirements.
• Ability to guide stakeholders toward shared understanding and sound decisions.

Responsibilities

• Serve as a liaison between business staff and IT, translating needs into clear technical requirements.
• Explain technical constraints in plain language.
• Manage IT ticketing workflow and ensure requests are routed and completed.
• Oversee IT systems projects and portfolios to support governance and progress tracking.
• Perform other duties to support system operations and continuous improvement.

Skills

Analytical thinking

Stakeholder communication

Bridge business-IT

Problem solving

Education

Bachelor's degree in any field

Tools

IT ticketing tools

Job description

Job Description

The Iowa Department of Health and Human Services, Division of Compliance and Administration is seeking a collaborative and solutions-focused Business Systems Strategist to help bridge the gap between business operations and information technology. This role ensures our programs have the tools and support they need to serve Iowans effectively.

Key Responsibilities

• Serve as a liaison between business staff and IT, translating business needs into clear technical requirements and explaining technical constraints in plain language.
• Facilitate communication, escalation, and problem-solving between business teams and IT partners to ensure timely resolution of issues.
• Manage the department’s internal IT ticketing workflow, ensuring requests are complete, properly routed, and monitored through completion.
• Oversee projects and portfolios related to IT systems—both within individual HHS divisions and across the enterprise—to support consistent governance, prioritization, and progress tracking.
• Perform other duties as assigned to support effective system operations and continuous improvement.

Ideal Candidate

The successful candidate communicates clearly, builds strong working relationships, and thrives in a fast-paced environment where priorities evolve. The role requires strong analytical thinking, comfort with technical concepts, and the ability to guide stakeholders toward shared understanding and sound decisions.

Benefits

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

Minimum Qualification Requirements

• Graduation from an accredited four-year college or university with a degree in any field, and experience equal to five years of full-time professional-level work in program administration, program development, program research/evaluation, or management.
• A total of nine years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
• All of the following (a, b, and c):
• Three years of full-time professional-level work experience in program administration, program development, program research/evaluation, or management; and
• A total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience; and
• A total of two years of graduate-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in a public-service-related area (e.g., public or business administration, social work, public health, law, education, engineering) equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.
• Current, continuous experience in the state executive branch that includes twelve months of full-time work as an Executive Officer 2 or two years of full-time work as an Executive Officer 1 or comparable specific management-level position.