Executive Meeting Manager at Renaissance Austin Downtown Hotel

Renaissance Austin Downtown Hotel - Austin, Tx; Austin (TX); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Medical, dental & vision

Life & disability

401(k) match

Tuition assistance

Competitive wages

Job summary

Concord Hospitality in Austin, TX is seeking an Executive Meeting Manager to oversee pre-event, event, and post-event details for assigned groups, including room blocks, F&B, and contracts.

You will build relationships with clients, manage timelines, forecast group revenues, and coordinate with internal teams to ensure flawless event execution. The role requires hospitality sales experience and excellent communication.

Qualifications

• Previous hospitality event planning and/or sales experience required.
• Experience working with clients/customers to deliver positive outcomes.
• Understanding of hotel operations to plan successful events/meetings.
• Strong administrative skills and familiarity with computer systems.

Responsibilities

• Provide the highest levels of customer service to internal partners and external clients.
• Respond quickly and professionally to all partners and customers with clear communication.
• Manage pre-event, event, and post-event details including room blocks, F&B, and reports.
• Forecast group rooms and F&B revenues and coordinate with internal teams to maximize revenue.
• Attend customer functions as needed and participate in planning meetings.

Skills

Hospitality event planning

Client management

Time management

Communication skills

Tools

Delphi

CI/TY

PMS

Job description

Executive Meeting Manager at Renaissance Austin Downtown Hotel

Locations

Showing 1 location

Austin, TX 78701, USA

• On-site
• Pay or shift range: $28.68 USD to $35.85 USD This is the pay range for this role. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Full-Time

Description

• Provide the highest levels of customer service to internal partners and external clients at all times.
• Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
• Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
• Satisfactorily maintain existing assigned accounts/segments, and work diligently to develop new business for hotel.
• Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.
• Gain knowledge of hotel’s food and beverage products, pricing and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success.
• Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
• Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.
• Be willing and able to attend customer functions as needed.
• Work to consistently meet the goals and performance metrics as required for this position, as outlined by hotel brand, Concord, your Regional VPS, and your supervisor.
• Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, and other communications required for this position. Also prepare for and participate in client site visits, tasting panels, pre- and post-cons planning meetings, networking, and other customer-centric meetings as necessary.
• Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
• Carry out any reasonable requests made by Management, and seek to comply with company’s policies and procedures.

Qualifications

• Previous hospitality event planning and/or sales experience required.
• Experience working with clients/customers to deliver positive and satisfactory outcomes.
• Understanding of hotel operations in order to plan successful event/meetings.
• Strong administrative skills that includes knowledge of a variety of computer systems required to perform daily tasks.
• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance

  Pay range = $26.68 per hour to $35.85 per hour.

  Why Join Concord?

  At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.

  Built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN!-our associates proudly cheer:

  "We Are Concord!"

  We are an equal opportunity employer committed to diversity and inclusion and strive to be aGreat Place to Work for All.

  Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.