Executive Leader, Enterprise Customer Success

Genesys; Indiana (PA); On-site; USD 128,700 - 226,300; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules and work from 

Job summary

Genesys is a leading provider of AI-powered customer experience solutions. This role centers on enterprise customer success leadership, guiding cross-functional teams to drive adoption, retention, and expansion across a global portfolio, translating technology into measurable business impact for executive stakeholders.

You will engage with C-level executives, shape Customer Success Plans, and work across Sales, Professional Services, Renewals, and Onboarding to ensure lifecycle success and

Qualifications

• 10+ years in technology, consulting, or enterprise account management.
• Bachelor’s degree in technology or business field.
• Proven track record of revenue growth and customer retention in SaaS.
• Experience with C-level executives relationships.
• Strong understanding of CX platforms and enterprise SaaS.
• Proficiency with CRM tools such as Salesforce and Gainsight.
• Advanced data analysis skills for executive audiences.
• Strong communication and stakeholder management.
• Ability to manage complex enterprise environments across tech and business dimensions.

Responsibilities

• Own portfolio of enterprise customers and drive business outcomes.
• Develop Customer Success Plans aligned with KPIs.
• Lead executive engagements with regular business reviews.
• Drive adoption and expansion across accounts.
• Identify expansion opportunities via product capability mapping.
• Mitigate risk to improve customer health and reduce churn.
• Build customer advocacy and referenceability.
• Coordinate with Sales, Professional Services, Renewals, Onboarding.
• Provide data-driven insights to influence strategy.
• Translate technical capabilities into business value for executives.

Skills

Enterprise account mgmt

C-level relationships

Data analysis

Stakeholder management

Strategic thinking

Communication skills

Education

Bachelor’s degree in technology or business

Tools

Salesforce

Gainsight

Job description

Genesys is a leading provider of AI-powered customer experience solutions. This role centers on enterprise customer success leadership, guiding cross-functional teams to drive adoption, retention, and expansion across a global portfolio, translating technology into measurable business impact for executive stakeholders.

You will engage with C-level executives, shape Customer Success Plans, and work across Sales, Professional Services, Renewals, and Onboarding to ensure lifecycle success and