Executive Lead, Experience & Innovation

Metropolitan Council; Minneapolis (MN); On-site; USD 165,339 - 237,500; Full time

Benefits offered by this job

Competitive salary

Excellent benefits

Career advancement opportunities

Job summary

The Metropolitan Council is seeking an Assistant General Manager for Experience and Innovation in Minneapolis. This role involves providing executive leadership for customer experience and strategic innovation projects within Metro Transit.

You will oversee initiatives that enhance customer satisfaction and engagement while managing multi-million-dollar resources to achieve organizational goals.

Qualifications include extensive experience in senior management and a relevant advanced degree.

Qualifications

• 14 years of experience with senior management leadership.
• 5 years leading multiple divisions or departments.
• Ability to influence stakeholders effectively.

Responsibilities

• Lead Innovation and Experience Department.
• Develop and implement agency-wide innovation strategies.
• Oversee customer and employee experience initiatives.

Skills

Strategic Leadership

Innovation & Change Management

Customer & Employee Focus

Financial & Project Management

Political & Stakeholder Acumen

Communication & Influence

Equity & Inclusion

Education

Master’s degree in Public Administration, Business, or related field

Bachelor’s degree

High School diploma/GED

Job description

The Metropolitan Council is seeking an Assistant General Manager for Experience and Innovation in Minneapolis. This role involves providing executive leadership for customer experience and strategic innovation projects within Metro Transit.

You will oversee initiatives that enhance customer satisfaction and engagement while managing multi-million-dollar resources to achieve organizational goals.

Qualifications include extensive experience in senior management and a relevant advanced degree.