Executive Housekeeper - Hourly

Fairfield Inn & Suites Atlanta Buckhead; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Employee discounts

Life insurance

Employee assistance program

Job summary

Driftwood Hospitality Management is seeking a Hotel Housekeeping Manager for an Atlanta property to oversee the housekeeping department. You will lead, train, and supervise staff to maintain cleanliness and safety in guest rooms and public areas, while aligning with brand standards and safety guidelines.

Responsibilities include budget and supply management, staff scheduling, and driving guest satisfaction through proactive leadership, strong communication, and teamwork in a fast-paced hotel

Qualifications

• High School diploma or equivalent.
• Hotel Housekeeping Manager experience.
• Ability to listen and clarify concerns from guests and co-workers.
• Commitment to exceptional customer service.
• Excellent communication and interpersonal skills.
• Flexible to manage multiple tasks.
• Works well under pressure and with distractions.
• Demonstrates patience with associates and customers.

Responsibilities

• Oversee the housekeeping department and ensure a clean, safe environment for guests.
• Lead, train, and supervise the housekeeping team following safety and sanitation standards.
• Oversee budget and supplies for the housekeeping department.
• Contribute to guest satisfaction by maintaining high service quality.

Skills

Listening

Customer service

Communication

Multitasking

Team leadership

Flexibility

Education

High School diploma

Job description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

Responsible for overseeing the hotel’s housekeeping department and ensuring a clean and safe environment for all guests. Lead, train, and supervise the housekeeping team while ensuring all housekeeping staff follow the proper safety and sanitation standards for guest rooms and public spaces. Additional tasks include overseeing the allocation of budget and supplies for the housekeeping department and contributing to the overall satisfaction of hotel guests.

ESSENTIAL JOB FUNCTIONS

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with DHM core values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance, and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with DHM internal audit standards pertaining to key control and risk management areas (I.E., lost and found, key control, guest room safety).
• Maintain departmental expenses in line with budget as described by General Manager.
• Ensure compliance with specific brand standards.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Follow sustainability guidelines and practices related to hotel brand standards.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Qualifications

KNOWLEDGE, SKILLS & ABILITIES

• High School diploma or equivalent required.
• Must have Hotel Housekeeping Manager experience.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Committed to providing unparalleled customer service.
• Excellent communication and interpersonal skills.
• Flexible enough to manage multiple tasks.
• Works effectively under pressure and with distractions.
• Demonstrates patience when interacting with associates and customers.

PHYSICAL DEMANDS

• Flexible and long hours sometimes required.
• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.
• Occasionally required to climb or balance and stoop, kneel, or crouch.
• Must regularly lift and/or move up to 40 pounds, occasionally lift up to 60 pounds, and reach from 6-72 inches.
• Specific vision abilities required by this job include close vision, plus color and depth perception.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Source: Driftwood Hospitality