Executive Housekeeper - FT

Driftwood Hospitality Management; Fort Lauderdale (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management in Fort Lauderdale, FL is seeking a Hotel Housekeeping Manager to oversee the department, lead and train the team, and ensure a clean, safe environment for guests. You will manage budget, supplies, and contribute to guest satisfaction.

The role operates under DHM brand standards with a focus on safety and sanitation in guest rooms and public spaces. The position requires strong leadership, excellent communication, and the ability to adapt to varying shifts and

Qualifications

• High School diploma or equivalent required.
• Must have Hotel Housekeeping Manager experience.
• Effective listening and problem-solving with guests and coworkers.
• Commitment to delivering unparalleled customer service.
• Excellent communication and interpersonal skills.
• Flexible to manage multiple tasks.
• Works well under pressure.
• Demonstrates patience with associates and customers.

Responsibilities

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with brand standards.
• Observe and monitor staff performance to ensure efficient operations.
• Inspect guest rooms and public areas for cleanliness, appearance, and safety.
• Answer inquiries and resolve guests’ complaints and concerns.
• Prepare schedules based on occupancy and assign duties to associates.
• Take inventory and submit inventory orders for timely supplies.
• Prepare departmental paperwork.
• Communicate service scores to drive improvement.

Skills

Hotel Housekeeping Manager

Customer service

Communication skills

Flexibility

Education

High School diploma or equivalent

Job description

Job Details: Job Location: 510 - Fort Lauderdale Tru Home2 - Ft. Lauderdale, FL 33301, Position Type: Full Time, Job Shift: Any, Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

Responsible for overseeing the hotel’s housekeeping department and ensuring a clean and safe environment for all guests. Lead, train, and supervise the housekeeping team while ensuring all housekeeping staff follow the proper safety and sanitation standards for guest rooms and public spaces. Additional tasks include overseeing the allocation of budget and supplies for the housekeeping department and contributing to the overall satisfaction of hotel guests.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with DHM core values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance, and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with DHM internal audit standards pertaining to key control and risk management areas (I.E., lost and found, key control, guest room safety).
• Maintain departmental expenses in line with budget as described by General Manager.
• Ensure compliance with specific brand standards.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Follow sustainability guidelines and practices related to hotel brand standards.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Qualifications:

KNOWLEDGE, SKILLS & ABILITIES

• High School diploma or equivalent required.
• Must have Hotel Housekeeping Manager experience.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Committed to providing unparalleled customer service.
• Excellent communication and interpersonal skills.
• Flexible enough to manage multiple tasks.
• Works effectively under pressure and with distractions.
• Demonstrates patience when interacting with associates and customers.

PHYSICAL DEMANDS

• Flexible and long hours sometimes required.
• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.
• Occasionally required to climb or balance and stoop, kneel, or crouch.
• Must regularly lift and/or move up to 40 pounds, occasionally lift up to 60 pounds, and reach from 6-72 inches.
• Specific vision abilities required by this job include close vision, plus color and depth perception.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO:

Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.