Executive Housekeeper

Shamin Hotels Master; Midlothian (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Pet insurance

Gym membership discounts

Paid time off

Paid holidays

Shamin Perk discounts

401K plan with company match

Employee discounts

Job summary

Shamin Hotels in Midlothian, VA is seeking an experienced Executive Housekeeper to lead the housekeeping department and ensure exceptional guest service. The role manages staffing, training, scheduling, and productivity while upholding cost controls and hotel standards.

The Executive Housekeeper coordinates between housekeeping crews and supports staff, performing housekeeping duties when needed to maintain cleanliness and guest satisfaction.

Qualifications

• High school diploma or GED or equivalent experience preferred.
• Hotel housekeeping experience preferred.
• Basic reading, writing and math skills required.
• Experience with hotel brand systems preferred.
• Customer service skills required.
• Prioritization and time management skills required.
• Ability to work quickly without compromising quality.
• Strong attention to detail.

Responsibilities

• Manages housekeeping and laundry staff, including hiring, training and evaluations.
• Establishes and maintains cost control systems for staffing linen inventories and cleaning supplies.
• Enforces policies and procedures.
• Ensures guest satisfaction and quality service.
• Schedules staff according to labor standards and forecasted occupancy.
• Maintains room quality based on hotel objectives.
• Monitors cleanliness in rooms, storage, laundry, restrooms and public areas.
• Compiles and reports status of guest rooms to front office.
• Maintains security and procedures for lost and found items.
• Maintains productivity and labor cost goals.
• Orders and receives supplies to maintain inventory.
• Ensures staff interact with guests warmly.
• Flexibility to work various schedules including nights, weekends and holidays.

Skills

Customer service

Attention to detail

Time management

Prioritization

Basic numeracy

Education

High school diploma or GED

Tools

Hotel Brand systems

Job description

Job Details: Level: Experienced, Job Location: Midlothian, VA 23235, Position Type: Full Time, Education Level: None, Salary Range: $18.00 - $20.00 Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Hospitality - Hotel,

Job Title: Executive Housekeeper

Company: Shamin Hotels

Department: Operations

Pay Structure: Hourly, Paid Bi-weekly

Position Overview

The Executive Housekeeper/Director of Housekeeping is the Head of Department and manages the Housekeeping operations. An executive housekeeper, coordinates between housekeeping crews to inspect assigned areas to ensure standards are met. An executive housekeeper manages many priorities and demands and is able to solve problems, support staff, as well as perform the duties of a housekeeper when required. He/She is committed to providing the highest levels of comfort and hospitality to guests, which leads to achieving maximum guest satisfaction and organizational profitability.

Essential Job Functions

• Manages housekeeping and laundry staff: hiring, firing, performance evaluations, training and development.
• Establishes and maintains cost control systems for staffing linen inventories and cleaning supplies.
• Enforces policies and procedures.
• Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
• Schedules staff according to labor standards and forecasted occupancy.
• Maintains room quality based on hotel objectives.
• Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.
• Compiles and reports accurate status of guest rooms to the front office.
• Enforces standard procedures for the acceptance, security, and return on guest lost and found items.
• Maintains standard procedures for security of on-loan equipment.
• Maintains productivity and labor cost goals.
• Conducts inventories of linen, supplies and equipment as required.
• Orders and receives supplies so as to maintain adequate inventory levels.
• Ensures staff interact with guests in a warm and friendly manner.
• Performs other related duties as required.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Rewards employees who use their empowerment to meet or exceed guest expectations.
• Managing Lost and Found items left at the hotel.
• Flexibility to work various schedules as business demands including nights, weekends and holidays.
• Performs other related duties as required.

Qualifications

Team Up: Be Golden, Collaborate and Help Others Succeed.

Own It: Be a role model, Embrace Responsibility and Keep Learning.

Passionately Serve: Be Positive, Care Deeply and Create Memories.

High school diploma, GED certification or equivalent experience preferred.

Hotel housekeeping experience preferred.

Must have basic Reading, Writing, and Math skills.

Experience with Hotel Brand systems preferred.

Customer Service Skills required.

Prioritization and time management skills required.

Working quickly without compromising quality.

Must have a strong attention to detail

Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Why Should You Work for Shamin Hotels?

Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!

• health
• dental
• vision
• accident and short and long term disability insurance
• pet insurance
• gym membership discounts
• Paid time off
• Paid holidays
• Shamin Perk discounts on tickets
• rental cars and attractions
• footwear discounts
• 401K plan with company match
• employee discounts at our branded hotels and more!

Additionally, part-time associates also have access to enroll in Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, and Pre-Paid Legal.

• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Pre-Paid Legal

Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

About Us

In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/

Referral

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.