Executive Housekeeper

Hampton by Hilton; Charlotte (NC); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

100% Employer Paid Life Insurance

Voluntary Life and AD&D, STD, Accident

401K with Employer Contribution

Employee Referral Program and hotel/品牌

Vacation/PTO

Competitive salary and bonuses

Career growth opportunities

Supportive work environment

Work with ten hotel brands

Job summary

Maya Hotels is seeking an Executive Housekeeper to lead housekeeping and laundry operations at the Charlotte property. You will ensure a clean, inviting environment and uphold brand standards while managing staff performance and guest expectations.

Join a team focused on guest satisfaction, safety, and cost efficiency. Experience in hotel housekeeping leadership is preferred; strong communication and organizational skills are essential.

Qualifications

• Education: high school diploma or equivalent; hospitality or business-related certifications are preferred.
• Extensive housekeeping leadership experience is expected in a hotel or resort environment.
• Strong supervisory skills with the ability to motivate and develop team members.
• Excellent communication with guests and team members; customer service oriented.
• Excellent organizational skills to maintain cleanliness standards.
• Willingness to work varied shifts, including weekends and holidays.
• Ability to work independently and with hotel staff as a team.

Responsibilities

• Assist in preparing the annual housekeeping budget and goals.
• Monitor expenditures, staffing, and supplies to control costs.
• Maintain stock levels and control cost-per-room metrics for housekeeping and laundry.

Skills

Leadership

Communication

Attention to detail

Flexibility

Team player

Education

High school diploma or equivalent

Hospitality or business-related certifications (preferred)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Hampton Inn & Suites Charlotte - Arrowood, Charlotte, NC, US

18 days ago Requisition ID: 4254

Salary Range: $17.00 To $19.50 Hourly

Hampton Inn & Suites Charlotte-Arrowood | 9110 Southern Pine Blvd., Charlotte, NC 28273

Join Maya Hotels and Take the Next Step in Your Career!

Are you a hardworking and detail-oriented leader with a passion for hospitality? At Maya Hotels, we are seeking an Executive Housekeeper to support our housekeeping and laundry operations, ensuring top-tier quality, guest satisfaction, and alignment with our brand standards. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you!

Why Join Maya Hotels?

Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.

www.mayahotels.com

What We Offer:

• Medical, Dental and Vision Insurance.
• 100% Employer Paid Life Insurance.
• Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance.
• Retirement Savings: 401K with Employer Contribution.
• Employee Perks: Employee Referral Program, hotel discounts, and more!
• Work-Life Balance: Paid Time Off (PTO).
• Competitive salary and performance-based bonuses.
• Career growth opportunities within the Maya Hotels family.
• A supportive and friendly work environment.
• The chance to work with ten well-respected hotel brands.

Job Description:

Essential Duties and Responsibilities:

• Assist in the preparation of the annual departmental operating budget and financial goals.
• Monitor expenditures, labor usage, and supply inventories to maximize efficiency and cost control.
• Maintain accurate stock levels and control cost-per-room metrics for housekeeping and laundry operations.

Guest Experience:

• Perform room and public area inspections to ensure standards of cleanliness, condition, and presentation are met.
• Provide guidance and retraining for staff when deficiencies are identified.
• Attend to special guest requests, including VIPs and long-term or repeat guests, ensuring a tailored and memorable experience.
• Promptly respond to and resolve guest complaints, ensuring complete satisfaction.
• Greeting and acknowledge all guests with warmth and professionalism

Responsible Business Practices:

• Order housekeeping and laundry supplies and equipment efficiently to reduce waste and support eco-friendly practices.
• Maintain safe handling, storage, and security of lost and found items.
• Promote a safe and hazard-free work environment for all team members.
• Know and follow all fire and emergency response procedures, including the use of the fire panel and evacuation processes.
• Practice safe working habits (e.g., proper lifting techniques, minimizing tripping hazards, correct use of cleaning chemicals).
• Maintain a professional appearance in line with Maya Hotels Grooming Policy – a smile is part of the uniform.
• Adhere to all Maya Hotels policies, procedures, and Code of Ethics.

Education, Skills and Abilities:

• Education:High school diploma or equivalent. Hospitality or business-related certifications preferred.
• Experience:Prior experience of housekeeping leadership, preferably in a hotel or resort environment.
• Leadership: Strong supervisory skills with the ability to motivate and develop team members.
• Communication Skills: Ability to interact professionally with guests and team members.
• Attention to Details:Strong organizational skills to maintain cleanliness standards.
• Flexibility:Willingly to work various shifts, including weekends and holidays.
• Team Player: Ability to work both independently and collaboratively with hotel staff.

Physical Requirements:

• Ability to stand, walk, bend, and lift for extended periods of time.
• Ability to lift and carry up to 30lbs.
• Must be able to navigate guest rooms and back-of-house areas safely and efficiently.
• Comfortable working in both indoor and outdoor areas as needed.

Ready to Join the Team?

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.