Executive Housekeeper

Ascent Hospitality; Birmingham (AL); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Life Insurance

401k with employer MATCH

Paid PTO

Uniforms Provided

Team Member Hotel Discount Program

Job summary

Ascent Hospitality is seeking an Executive Housekeeper to direct all Housekeeping operations and ensure outstanding guest room cleanliness and service across the hotel. This role includes budgeting, scheduling, and coordinating with maintenance and Front Office to optimize guest satisfaction.

The ideal candidate has prior supervisor/manager experience in hospitality, strong communication, organizational and leadership abilities, and a proactive approach to training and safety protocols.

Qualifications

• Must have prior experience in Supervisor or Manager role.
• Previous experience in a hotel preferred.
• Must have excellent communication and organizational skills.
• Must have basic mathematical skills.
• Must be able to apply basic principles and techniques of supervision.
• Ability to plan and organize the activities of others.
• Ability to get ideas accepted and to guide a group or individual to accomplish a task.
• Ability to modify leadership style and management approach to reach goal.
• Ability to express ideas clearly both in written and oral communications.
• Ability to effectively handle conflict in a team environment

Responsibilities

• Ensure and maintain cleanliness, service and product quality standards are met for guest rooms, public space, offices, banquet/meeting/conference rooms in accordance with local and company health, sanitation and safety standards
• Lead, direct and administer all Housekeeping operations to include budgeting and forecasting, inventory control, department management, policy and procedure implementation
• Monitor and develop team member performance including supervision, scheduling, coaching and recognition
• Recruit, interview and train team members
• Ensure proper usage of chemicals and cleaning supplies with complete training and proper labeling of hazardous supplies
• Create and post weekly schedule for Housekeeping and Laundry Team Members
• Physically check rooms prepared by Room Attendants for guest check-in and update in the system
• Assist in situations of high occupancy or staff absence as needed
• Coordinate with Front Office to ensure guest room satisfaction
• Oversee Laundry operations and maintenance of Laundry Equipment

Skills

Supervision

Communication

Organization

Mathematical skills

Conflict resolution

Education

High school diploma or equivalent

Some college preferred

Job description

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team. Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as Executive Housekeeper! The Executive Housekeeper is responsible for directing and administering all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This position includes the Laundry Department as well as working closely with the maintenance team.

BENEFITS:

• Competitive Salary!
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
• 401k with employer MATCH!
• Paid PTO!
• Uniforms Provided for most positions!
• Team Member Hotel Discount Program!

ESSENTIAL FUNCTIONS:

• Ensure and maintain cleanliness, service and product quality standards are met for guest rooms, public space, offices, banquet/meeting/conference rooms in accordance with local and company health, sanitation and safety standards
• Lead, direct and administer all Housekeeping operations to include, but not limited to, systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, coaching and counseling, evaluating performance and delivering recognition and rewards.
• Recruit, interview and train team members
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations
• Creates and post weekly schedule for Housekeeping and Laundry Team Members
• Physically checks rooms made ready by Room Attendants to confirm ready for guest check-in and update in the computer.
• Clean/prepare rooms in situations where occupancy increases or team member call outs (as needed)
• Works closely with the Front Office team to ensure guest room satisfaction
• Oversees Laundry operations
• Works with maintenance team to maintain operational upkeep of Laundry Equipment
• Ensures Housekeeping and Laundry supply inventory are ordered and properly stored
• Properly reports and logs and complete required documents for all Lost and Found items.
• Makes sure that all storage areas all locked & that all housekeepers’ sheets & executive housekeeper sheet are turned in to the front desk before leaving.
• Maintains cleanliness and upkeep of Public areas of hotel.
• Ensures excellence in hotel and guest room cleanliness

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

• Must have prior experience in Supervisor or Manager role.
• Previous experience in a hotel preferred.
• Must have excellent communication and organizational skills.
• Must have basic mathematical skills.
• Must be able to apply basic principles and techniques of supervision.
• Ability to plan and organize the activities of others.
• Ability to get ideas accepted and to guide a group or individual to accomplish a task.
• Ability to modify leadership style and management approach to reach goal.
• Ability to express ideas clearly both in written and oral communications.
• Ability to effectively handle conflict in a team environment

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee will be required to stand and walk for long periods of time; use arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee may be required to climb or balance, talk and hear and will be required at times push a cart weighing up to 60 pounds.
• May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Must be capable of effectively using close vision, distance vision, and color vision.
• Work environment is often high stress and mentally demanding.

QUALIFICATION STANDARDS:

• Must be dependable and productive
• High school education or equivalent is required. Some college preferred.
• Minimum six (6) months related experience or training preferred.
• Must be able to effectively lead a team of 15 or more employees.

EEO Employer