Executive Housekeeper

Aperture Hotels; Atlanta (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Employer Matching 401K Retirement Plan

Medical Insurance

Vision Insurance

Life Insurance

Vacation Pay

Holiday Pay

Management training

Job summary

Aperture Hotels is seeking an Executive Housekeeper to lead the Back of House operations, hire and train staff, oversee laundry, and ensure rooms are clean and inviting for guests. You will assign rooms, inspect cleanliness, and address guest queries while maintaining inventories and uniforms.

The role requires adherence to brand standards and participation in the MOD program, including weekends. Responsibilities include maintaining supply levels, supervising labor, and reporting maintenance

Qualifications

• Flexibility to work in shifts and report for scheduled shifts.
• Ability to work with little or no supervision while meeting high-performance standards.
• Excellent organization skills.
• Ability to follow instructions.

Responsibilities

• Assign housekeeping boards in morning.
• Inspect rooms for cleanliness, maintenance issues, and adherence to brand standards.
• Hire new employees for Back of House (BOH) except maintenance team.
• Train employees on hotel cleaning standards, laundry standards and BOH procedures.
• Keep hotel stocked with supplies and maintain inventories on hand.
• Ensure employees have uniforms and wear nametags daily.
• Maintain labor standards set by GM.
• Address guest concerns and ensure Medallia/Brand QA scores meet/exceed expectations.
• Change bed linen and make beds.
• Remove/restock used towels.
• Vacuum carpets and mop floors.
• Assist with Laundry duties as needed.
• Dust furniture and fixtures.
• Replenish bath care products.
• Restock beverages and beverage supplies.
• Clean public areas and report maintenance needs via QUORE.
• Address guest queries about services.
• Help guests retrieve lost items and return items with value to management.
• Ensure all assigned rooms are clean and fully restocked by end of shift.
• Follow hotel security guidelines.
• Participate in the mandatory MOD program including weekends and holidays.

Job description

Executive Housekeeper

The Executive Housekeeper responsibilities include all aspects of the Back of the House including hiring/terminating employees, coaching/counseling, training of new or current staff, cleanliness of the hotel, running the laundry and maintaining the supply of stock on hand. Their responsibilities also include assigning rooms, inspecting rooms, or cleaning rooms as needed. You will also address guests’ queries and make sure our rooms are fully-stocked, clean and inviting at all times. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Benefits:

• Employer Matching 401K Retirement Plan
• Medical Insurance
• Vision Insurance
• FREE life insurance
• Vacation Pay
• Holiday Pay
• Management training

Essential Functions

• Assign housekeeping boards in morning
• Inspect rooms for cleanliness, any maintenance issues, and adherence to brand standards
• Hire new employees for Back of House (BOH) except maintenance team (unless directed by GM)
• Train employees on hotel cleaning standards, laundry standards and BOH procedures
• Keep hotel stocked with supplies and keep a list of inventories on hand
• Ensure employees have uniforms, including nametags, and wear them daily
• Maintain labor standards given by the GM
• Address guest concerns and ensure that the minimum expected scores on Medallia/Brand QA are met and exceeded whenever possible
• Change bed linen and make beds
• Remove/Restock used towels
• Vacuum carpets plus sweep and mop floors
• Assist with Laundry duties as needed
• Dust furniture and fixtures
• Replenish bath care products (e.g. soap and shampoo)
• Restock beverages and beverage supplies
• Clean public areas, like corridors and common areas as needed
• Report any technical issues and maintenance needs in a timely manner utilizing QUORE
• Address guests’ queries (e.g. on additional services)
• Help guests retrieve lost items by inquiring with front desk for them and turn in all items with any possible received value to management
• Ensure all assigned rooms are clean and fully restocked by the end of the shift
• Follow hotel security guidelines
• Participation in the mandatory MOD program that includes weekends and holidays

Education, Experience, Other Requirements

Required

• Flexibility to work in shifts and report for scheduled shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organization skills
• Ability to follow instructions

Preferred

• High School Diploma
• Work experience as a Room Attendant and Housekeeping Supervisor
• Experience with hotel cleaning standards and products

Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent.

We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.

We are seeking an individual who embodies the core values that are integral to our success.

• Be Transparent and Accountable
• Be Actively Curious
• Embrace Growth
• Create Value for Stakeholders
• Commit and Care

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit www.eeoc.gov.