Executive Host - Middle Eastern Marketing

Wynn Resorts, Limited; Las Vegas, Northern (NV, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Wynn Resorts in Las Vegas is seeking an Executive Host for Middle Eastern Marketing to attract premium casino guests and grow the property’s player base.

You will build one-on-one relationships, coordinate with guest development, meet production and telemarketing goals, and provide gracious, personalized service. Fluency in English and Arabic is required, with strong communication and organizational skills.

Qualifications

• High school diploma.
• Three (3) years of previous experience in casino, hospitality, telemarketing or other customer service environment.
• Must be multi-lingual (fluency in English and Arabic is required).

Responsibilities

• Identify and capture premium casino guests, reviewing credit reports for credit worthiness.
• Grow revenue and income managed by the Casino Marketing teams as part of a team.
• Meet monthly production, sales, event/guest participation, and telemarketing goals.
• Develop one-on-one relationships with guests and provide exceptional service.
• Ensure guests are assisted in an efficient and courteous manner; resolve complaints and escalate as needed.
• Explain Wynn Rewards programs, games, promotions and benefits to guests.
• Arrange reservations, transportation and accommodations for guests.
• Maintain sharp professional appearance and effective time management.

Skills

Bilingual English & Arabic

Education

High school diploma

Sales/marketing training preferred

Tools

Outlook

Word

Excel

Job description

Executive Host - Middle Eastern Marketing

The Executive Host position will be responsible for the continuous acquisition of new casino slot & table games players to grow property player base and increase revenues along with assuring retention and repeat business through all communication channels to include telemarketing. The Executive Host will constantly strive to exceed guest expectations through gracious and personalized service. The ideal candidate for this position will possess inherent customer service skills, a passion for guest care, and a commitment to proactive service and recovery as necessary.

Job Responsibilities

• Responsible for identifying and capturing premium casino guests both internally and externally, reviewing credit reports for credit worthiness, assisting in planning and participating with player development events.
• Work as a part of a team to grow the revenue and income managed by the Casino Marketing teams.
• Must meet monthly production, sales, special event/guest participation, and telemarketing goals.
• Develop one-on-one relationships with guests and provide exceptional service to cultivate and maintain relationships.
• Ensure that all guests are assisted in an efficient and courteous manner. Resolve complaints and issues effectively while escalating concerns as appropriate.
• Must be knowledgeable of, and be able to explain, games offered by the casino, current marketing events, promotions and programs along with benefits and privileges of using the Wynn Rewards program.
• Arrange reservations, transportation and accommodations for guests.
• Use sound judgment and make decisions in accordance with established comp and expense guidelines.
• Perform other related duties as required.
• Outstanding customer service and communication skills for telemarketing and greeting guests.
• Ability to think independently in making real-time decisions to maximize guest service experience.
• Highly organized, self-motivated and detail oriented.
• Possess sharply honed interpersonal skills, inspire confidence and exude authenticity in both guest and team interactions.
• Effective time management skills and ability to perform multiple tasks simultaneously.
• Technical capacity: proficiency in Microsoft Office, specifically Outlook, Word and Excel are preferred.
• Must always present sharp, well-groomed professional appearance.

Supervisory Responsibility

• This position has no supervisory responsibilities.
• This job operates in both an office and casino environment.

Position Type/Expected Work Hours

• This is a full-time position. Must be flexible regarding schedule with the ability to work varied days and times.

Qualifications

Education and/or Experience

• High school diploma.
• Additional education or related sales and marketing training preferred.
• Three (3) years of previous experience in casino, hospitality, telemarketing or other customer service environment.

Language Skills

• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, instructions, emails and other related documents. Ability to respond to common inquiries from other employees or guests. Must be multi-lingual (fluency in English and Arabic is required). Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Age, Certifications and Work Cards

• 21 years of age or above.
• A valid Nevada Gaming License and Alcohol Awareness Card are required and must be obtained before entering this position.

Other Duties

This job description is not designed to contain an all-inclusive list of duties or responsibilities that are required of the employee for this position. These may change at any time with or without notice.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.