Executive Host - Bossier

Live! Casino & Hotel Maryland; Bossier City (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

A premier entertainment venue in Bossier City is seeking an Executive Host to manage and enhance relationships with VIP players, drive revenue, and uphold high standards of service. The ideal candidate will have 3 to 5 years in marketing or gaming, exceptional communication skills, and a degree in a related field. Responsibilities include developing guest loyalty and handling player issues. Flexibility in working hours is essential. This position offers a dynamic work environment with opportunities for personal engagement with high-profile guests.

Qualifications

• 3 to 5 years experience in marketing, sales, and/or gaming.
• Ability to maintain licensure as required by Louisiana Gaming Control Board.
• Experience in a venue environment.

Responsibilities

• Increase rated play and revenue from VIP players.
• Develop and maintain guest loyalty through personal contact.
• Manage communications with VIP players about available services.

Skills

Time management skills

Organizational skills

Written communication skills

Verbal communication skills

Customer service skills

Education

Four-year degree in a related field

Job description

Overview

External Job Title: Executive Host - Bossier

Why We Need Your Talents: At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand.

The Executive Host is responsible for increasing rated play and driving incremental trips and revenue from VIP players. Works to grow revenues annually, consistent with property plan and cross property goals. The Executive Host will be an integral part of Live! Casino and Hotel in building and improving market share and will be the key contact for VIP guests and repeat visits. This position requires management of time between maintaining high visibility on the gaming floor to build and maintain relationships with coded players and outbound sales efforts to drive incremental revenue and trips. Responds to players needs and requests and resolves player issues following established guidelines.

Responsibilities

• Grows actual revenues annually, consistent with property plan, and cross property goals.
• Actively develops and maintains guest loyalty and incremental visitation through personal contact such as telephone contact, on-property hosting, off-property entertaining, telemarketing, direct mail, and email using available services and promotional opportunities.
• Manages constant contact and communications with VIP players through telemarketing and email and SMS about services available, promotional opportunities, special events, and resolves customer complaints to assure customer retention and repeat business.
• Works on special events servicing VIP players. Monitors and adjusts performance to local competition.
• Ensures a quality gaming experience through personal services and meeting the needs of the VIP Player.
• Reviews VIP activities and promotional status with Director/Vice President of Relationship Marketing.
• Other duties as assigned.

Skills To Help You Succeed

• Ability to assume responsibility for independent/self-directed action
• Ability to perform assigned duties under frequent time pressure in an interruptive environment
• Must have strong time management skills
• Must be highly organized and detail oriented
• Excellent written and verbal communication skills are a must
• Applicants must have proven success in a venue environment
• Knowledge of Player Tracking Systems a plus
• Knowledge of all gaming regulations. Ability to recognize problem gaming signs and deal with them appropriately
• Must be able to work flexible hours including evenings, overnights, weekends and holidays and must be able to participate in the on-call rotation program

Qualifications

Must-Haves:

• Three (2) to five (5) years’ experience in marketing, sales, and/or gaming
• Four-year degree in a related field or equivalent work experience preferred
• You will be exposed to an alcohol and smoking environment and must be able to work in such an environment
• Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards

Physical Requirements

• 24/7 environment requiring extended hours including evenings and weekends
• Must be able to lift and/or push up to 30 lbs
• Must be able to work standing for up to 4 hours at a time
• Must be able to work in small, confined area
• Must be able to bend at the waist
• Must be able to reach above the head
• Must be able to climb ladders and use Genie Lifts