Executive General Adjuster, Property

Arch Insurance Group Inc.; Massachusetts; On-site; USD 111,100 - 135,000; Full time

Benefits offered by this job

Multiple medical plans

401(k) with matching

PTO starting at 20 days/year

Paid Parental Leave

Tuition Reimbursement

Job summary

Join Arch Insurance Group Inc. as an Executive General Adjuster, responsible for managing complex first-party property claims within our Claims Division. The role demands rigorous compliance with quality standards and state regulations while ensuring optimal claim resolutions.

Ideal candidates will have 10-15 years of experience in insurance property claims, excellent communication skills, and the ability to negotiate effectively. Arch offers a competitive salary and comprehensive benefits package.

Qualifications

• 10-15 years of work experience in insurance property claims.
• Considerable knowledge of commercial property claims and insurance operations.
• Proper adjuster licensing in applicable states.

Responsibilities

• Handle first-party property claims including investigations and resolutions.
• Complete field inspections and assess damages accurately.
• Negotiate settlements and manage claim reserves.

Skills

Communication skills

Negotiation

Time management

Insurance knowledge

Teamwork

Education

Bachelor's degree or insurance designations

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Position Overview

Arch Insurance Group Inc., AIGI, has an opening with the Claims Division on the Middle Market Property team as a Executive General Adjuster, Property. In this role, the responsibilities include handling first‑party large property claims, including investigating, evaluating, and negotiating to ensure optimal claim resolution for commercial property claims of high severity and complexity. The position requires full compliance with internal and external quality standards and state‑specific regulations. The role reports to the Claims Director, Property and is an individual‑contributor position.

Responsibilities

• Handles first‑party property claims of high severity and complexity as assigned.
• Completes field inspections of losses including accurate scope of damages, photographs, and estimates.
• Utilizes innovative technologies at scale.
• Investigates and evaluates all relevant facts to determine coverage, damages and liability of first‑party property damage claims, including analysis of leases, contracts, by‑laws and other relevant documents, damages, business interruption calculations and liability under a variety of policies. Secures recorded or written statements as appropriate.
• Establishes timely and accurate claim and expense reserves.
• Determines settlement amount based on independent judgment, computer‑assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles, and work product of Independent Adjusters.
• Negotiates with multiple constituents, such as contractors or insured’s representatives, and conveys claim settlements within authority limits.
• Writes denial letters, Reservation of Rights and other complex correspondence.
• Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
• Meets all quality standards and expectations in accordance with the Company Guidelines.
• Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.
• Manages file inventory to ensure timely resolution of cases.
• Handles files in compliance with state regulations, where applicable.
• Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.
• Recognizes when to refer claims to the Special Investigations Unit and/or Subrogation Unit.
• Performs administrative functions such as expense accounts, time‑off reporting, etc. as required.
• May attend depositions, mediations, arbitrations, pre‑trials, trials and all other legal proceedings, as needed.
• CAT Duty: This position will require participation in the Catastrophe Response Program to assist customers in other states.
• Must secure and maintain company credit card required.
• In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Company requirements.
• Perform other duties as assigned.

Experience & Required Skills

• 10‑15 years of work experience at an insurance company and/or insurance claims loss adjustment service provider managing property claims process supporting commercial accounts.
• Considerable working knowledge of the insurance industry and insurance claims operations, particularly in commercial property claims, property policy construction, ISO Commercial Property forms, and property insurance coverage evaluation/interpretation.
• Proper adjuster licensing in all applicable states.
• Legal concepts and processes knowledge base.
• Exceptional communication (written and verbal), influencing, evaluation, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines.
• Strong time management and organizational skills.
• Demonstrated ability to take part in active strategic discussions.
• Demonstrated ability to work well independently and in a team environment.
• Hands‑on experience and strong aptitude with Microsoft Excel, PowerPoint, and Word.
• Willing and able to travel up to 75%.

Education

• Bachelor’s degree from an accredited university or two or more insurance industry designations, or four additional years of related experience beyond the minimum experience required above, may be substituted in lieu of a degree.
• Proper & active adjuster licensing in all applicable states.

Compensation & Benefits

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Position is incentive eligible.

$111,100 - $135,000/year

Total individual compensation (base salary, short & long‑term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401(k) with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long‑Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more.

Location

14400 Arch Insurance Group Inc.