Executive Escalations Lead — Resolution & Impact

Intuit; Olympia Fields (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Intuit is seeking an Executive Resolution Manager to lead high-velocity executive escalations, owning issues end-to-end from intake to resolution. You will work with customers and internal teams across BUs to drive systemic improvements while protecting the Intuit customer experience.

The role emphasizes data-driven decision making, strategic communication with executives, and a strong focus on collaborative problem solving in a fast-paced environment.

Qualifications

• Strong communication skills with executives and teams at all levels.
• Experience handling high-visibility escalations and executive communications.
• Ability to manage complex, cross-functional projects with data insights.

Responsibilities

• As an Intuit Executive Resolution Manager, manage a high-volume of executive escalations from intake to closure.
• Use OOP case management to track escalations and coordinate with internal teams for timely resolution.
• Provide regular updates to customers and executives and deliver concise close-loop summaries.
• De-escalate heated situations with empathy and lead cross-functional meetings toward resolution.
• Analyze concerns and recommend product/process improvements across the organization.
• Conduct root cause analysis and shape preventative actions to drive systemic change.
• Build relationships with stakeholders to improve operations and service delivery.

Skills

Executive communications

Cross-functional collaboration

Data-driven decision making

Education

Bachelor's degree preferred

Masters degree highly preferred

Tools

Salesforce

Amazon Connect

Job description

Intuit is seeking an Executive Resolution Manager to lead high-velocity executive escalations, owning issues end-to-end from intake to resolution. You will work with customers and internal teams across BUs to drive systemic improvements while protecting the Intuit customer experience.

The role emphasizes data-driven decision making, strategic communication with executives, and a strong focus on collaborative problem solving in a fast-paced environment.